Hearing Vs Listening
This term is defined as receiving sound in the ear and is entirely unintentional.
What is hearing?
This "A" of active listening involves focusing directly on what is being said.
What is Attention?
This barrier to listening involves guessing or trying to predict what will be said next.
What is anticipating?
Speakers typically speak at this rate measured in words-per-minute, leaving listeners with extra thought process time.
What is 150 words-per-minute?
When offering constructive feedback, using these types of questions helps encourage open discussion.
What are open-ended questions?
Unlike hearing, effective listening requires you to pay this type of conscious focus.
What is conscious attention?
Having this second "A" means maintaining an optimistic outlook that makes you a better listener.
What is Attitude?
This second barrier involves jumping straight to conclusions or opinions.
What is judging?
An effective listener uses their extra mental processing time to perform this productive task.
What is take notes?
Asking these types of questions during feedback helps clear up confusion and assists with overall comprehension.
What are clarifying questions?
One major personal benefit of effective listening is that it closes this, creating shared interpretation.
What is the communication loop?
This final "A" requires you to be flexible enough to follow a speaker along their changing train of thought.
What is Adjustment?
This third primary barrier happens when an emotional trigger gets in the way of your comprehension.
What is reacting emotionally?
Leaning forward during a conversation is an example of this specific non-verbal indicator.
What is a listener's lean?
To ensure your feedback is fair and balanced, you must maintain this professional quality.
What is objectivity?
Effective listening helps develop these professional traits, which make you a stronger manager or supervisor.
What are better leadership skills?
This is the specific definition of the "Adjustment" active listening principle given in the text.
What is being flexible with following a speaker along the way of thinking?
Anticipating, judging, and reacting emotionally are categorized as the three main types of these.
What are barriers to listening?
Moving your head up and down to show engagement is known as this non-verbal cue.
What is nodding head?
To hold listeners' attention during a speech, you should use this grammatical style rather than passive phrasing.
What is active voice?
Demonstrating effective listening skills creates a positive version of this crucial element when dealing with prospective or current employers.
What is a good impression?
True or False: According to the worksheet notes, having a positive attitude directly impacts your capability as a listener.
What is True?
This specific barrier occurs when an emotional trigger impedes your overall listening process.
What is reacting emotionally?
Maintaining this visual connection is a key non-verbal way to communicate that you are actively listening.
What is eye contact?
Two classic rhetorical appeals starting with "E" and "P" can be utilized to help hold your audience's attention during a presentation.
What are ethos and pathos?