Understanding one another
To share thoughts, feelings and ideas with others is what?
Communication
Should you check your messages on your phone while you are busy working?
No. Using your phone for personal reasons on company time is not appropriate.
What is a word that describes being thoughtful and caring about others
Considerate
Why is it important to ask for help at work when you need it?
Asking for help will keep you from making mistakes
Not asking for help can cause you to struggle for a solution and waste company time.
The definition of criticism is:
A. Tips that help someone improve
B. To find fault with someone
B. To find fault with someone
Body language
A machine that records messages from people who call is called what?
An answering machine
The mood of a place is called what?
Atmosphere
What are 2 tips for asking for help the right way?
Use a friendly tone of voice
Don't demand help. Ask politely
Make sure the person has time to help you.
If you don't understand something don't be afraid to ask again
The definition of constructive criticism is:
A. To find fault with someone
B. Tips that help someone improve
B. Tips that help someone improve
How do you show you are listening to someone?
A. Play on your phone while they are talking to you but nod while they are talking
B. Show body language that shows you listening such as facing the person.
B. Show body language that shows you listening such as facing the person.
A machine that sends and receives information on paper using a phone line is called what?
A fax machine
List 3 good manners you should use with others.
Always say please when asking someone to do something
Say thank you when someone has given you something or done something for you
Do not interrupt someone when they are speaking
If you bump someone say, "excuse me".
Hold the door for someone that is behind you.
Which sentence is true?
A. The best workers never need to ask for help
B. Asking for help will save time and solve problems
B. Asking for help will save time and solve problems
To be sorry for something is called:
A. Apologizing
B. Regret
B. Regret
Tips for handling your anger in the workplace. Which the ones are correct.
A. Deal with it right away while you are still very angry
B. Think about your feelings and what you would like to say to the other person.
C. Find a time that is good for the other person and you to talk.
D. Explain how you feel but don't let the other person tell you how they feel. It is not important.
E. Listen carefully while the other person explains
B. Think about your feelings and what you would like to say to the other person.
C. Find a time that is good for the other person and you to talk.
E. Listen carefully while the other person explains
List 3 good tips for taking messages.
Write the callers full name
Get the caller's phone number
Write the time and date of the call
Sign your name as the message taker
Write neatly
List one reason why it is important to be polite in the work place?
Being polite to customers and coworkers is good for business
Being polite and considerate creates a positive atmosphere
When I spoke to him on the phone, I noticed that he had a good:
A. Tone
B. Coach
A. Tone
To say you are sorry is:
A. Not always necessary when you hurt someones feelings
B. The definition of apologizing
B. The definition of apologizing
What month is your teacher's birthday in?
April
What are the names of Keely's dogs
Bella and Skye
What does Carlos do at the YMCA when he works there?
He works at the climbing wall
What does Kendra sometimes like to ride?
A motorcycle!
What is the last month of school?
May