COMMUNICATION BASICS & CULTURE
In the three-step communication process, these are the three roles or steps involved.
sender (sends message)
receiver (receives message)
feedback (responds to message)
These are phrases used over and over again that do not really mean anything, such as 'Everything will be fine.'
cliches
Something that is definitely true and has evidence to back it up.
fact
The legal document that includes admission information, medical history, doctor's orders, progress notes, test results, and nurse's notes.
medical record
C_________ d_________ refers to the variety of people with different backgrounds and experiences living together in the world.
cultural diversity
__________ ________ questions are questions that need more than a 'yes' or 'no' answer and help continue conversation.
open-ended
information
Something someone believes to be true but is not definitely true or cannot be proven.
opinion
theory
Documentation may be done using this type of clock that numbers hours from 00 to 23 without using a.m. or p.m.
24-hour clock
military time
This type of communication involves the use of words, either spoken or written, such as oral reports.
verbal communication
The primary way a resident can call for help, and nursing assistants must always respond immediately when they see the light or hear the sound.
call light
This information is based on what a person sees, hears, touches, or smells using the senses; it is also called signs.
objective information
These three word parts make up medical terms: this is the basic meaning, this comes before the root, and this is added to the end.
prefix, root, suffix
A system of learned beliefs and behaviors practiced by a group of people, including knowledge, values, attitudes, religions, and customs.
culture
D________ is partial or complete loss of hearing that can occur as a result of heredity, disease, injury, or aging.
deafness
This information is something a person cannot or did not observe, based on something the resident reported; it is also called symptoms.
subjective information
An accident, problem, or unexpected event during the course of care that is not part of the normal routine.
incident
Expressing different attitudes or emotions through movements, facial expressions, and posture is called ____________ __________.
nonverbal communication
body language
What is combative behavior?
violent or threatening behavior
Which four senses should be used to gather information and observe residents accurately?
sight
hearing
smell
touch
This report documents incidents and responses to them; it may also be called an occurrence, accident, or event report.
incident report