Methods
unscheduled walk-ins; occurs during open office hours and in the order of first arrival
block sceduling
which of the following is necessary to confirm insurance authorization, coverage and pt financial responsibility for an elective procedure appointment
(a) referral (b) pre-authorization (c) schedule preadmission testing (d) obtain a referral
what is the difference between EHR and EMR
electronic health record and electronic medical record
what is block scheduling
grouping similar patient conditions at specific times
which of the following should the patient have available during the telehealth appointment
a) Family and friends
b) Medical internet link with referenced sources
c) Past history summary
d) Blood pressure log for past week
d) blood pressure log for past week
a medical administrative assistant is performing check-out with a patient who has an intellectual disability. Which of the following is an important consideration when assistant this pt?
A) Provide extra time (B) Provide the handouts as they are leaving (C) include an interpreter (D) Inform the pt you will upload the information in the pt portal
A) Provide extra time
wave sceduling
which of the following scenarios could negatively impact the overall optimal schedule for the day
a) Patient arrives early
b) staff arrives early
c) broken equipment
d) Interval times
c) Broken equipment
Which of the following items required in the encounter note
(a) provider signature (b) copay amount (c) providers phone # (d) pt address
a) Provider signature
time-specified scheduling
also known as streaming; scheduled at a designated time
which of the following does Medicare require as part of a telehealth consent form
a) signed by the pt
b) completed every 2 yrs
c) Verbal or written, completed annually
d) approved by a close family member or friend
c) Verbal or written, competed annually
which of the following paper filing systems can be helpful in a multiple-provider practice
(a) Alphabetic (b) color (c) numeric (d) terminal digit
what is modified wave sceduling
patients are scheduled in a 15 minute time period
why is it a good idea to have the patient available 15 min prior to the providers scheduled telehealth appointment
the pt should be available 15 min prior to the telehealth appointment to ensure a telehealth consent is on file check equipment, provide additional directions if necessary and ensure the patient is in a safe, private area
a CMAA is training a new CMAA. They are renewing the demographic info. for a pt in the EHR. The pt has managed care and came in for emergency services for a myocardial infarction. The emergency department is not within the network of the managed care plan. Which of the following is true regarding the charges of services?
(a) the services would be written off (b) emergency services are covered even when not within network (c) the services are not covered bc the facility is not in-network (d) the pt would be billed
(B) Emergency services do not require an in network provider to be reimbursed; the managed care would cover the services