The coordination of individual efforts to achieve established goals
What is Management
100
The power or right to direct the activities of others and to enforce compliance
What is Authority
100
True/False: The operation of limited service hotels are less complex than those of full-service
False
100
A personal teacher
What is Mentor
100
The most important thing managers can manage
What is Their Time
200
The process of considering the future and establishing goals for an organization
What is Planning
200
A process that involves humans and human behavior
What is Management
200
Sometimes a hotel requires additional investment in _____, which must be approved by the general manager
What are Furniture, fixtures and equipment
200
Employees whose jobs are non-supervisory
What is Line-level
200
Statements about management that you (the manager) believe to be true and on which you base your own policies
What are Managerial principles
300
Actions designed to bring together and arrange the resources of a group to help it achieve its goals
What is Organizing
300
A visual portrayal of the jobs and positions of authority within an organization
What is an Organizational chart
300
A general manager will play a major role in the _______ of the hotel’s staff
What is Professional development
300
The length of long-term goals
What is longer than 1 year
300
The 4 main types of resources available to managers
What is People, Facilities, Equipment, Money
400
The process of supervising staff members in the workplace
What is Directing
400
An individual who displays positive personal and professional characteristics that others find desirable
What is a Role model
400
The _____ of lodging management can be studied and learned
What is Science
400
The two parties with whom you must comply with in a branded hotel
What are the Employer and Franchise agreement
400
These are to be achieved in the very near future
What are Short-range goals (short-term)
500
The process of comparing actual results to planned results and taking corrective action as needed
What is Controlling
500
These are to be achieved over an extended period
What are Long-range goals (long-term)
500
True/False: Hotel managers in franchised hotels often find the desires of their property owners are in conflict with the desires of their brand managers
True
500
The general manager can be considered a _______ in the hotel
What is a Teacher
500
All communication between the general manager and those who own or invest in the property