Scenario
While working on a group project, lacy makes comments such as “this is a great team” and “that's a great idea"
What is positive communication?
This approach to group interaction emphasizes members working together toward shared goals and mutual success
What is cooperation?
The emotional atmosphere or enveloping tone created by the way we communicate in groups
What is group climate?
The three parts of the criticism sandwich
What is praise-criticize-praise?
Steve, David, and Tammy have a group project. They work together affectively, rather than against each other and reach their group goal due to their efforts
What is cooperation?
This contrasting approach occurs when group members see goals as incompatible and try to outperform one another
What is competition?
The amygdala uses about this proportion of its neurons to search for negative information
What is two-thirds?
Describe the definition of Provisionalism.
What is using qualifying statements and avoiding absolutes, and how is saying.
Independently accomplishing a goal, such as performing your best dance routine or earning the highest grade on a calc exam compared to any other time
What is individual achievement?
This concept explains how the way goals are structured—shared vs. opposing—shapes whether members cooperate or compete
What is goal interdependence?
The optimal 5-to-1 positive-to-negative ratio is commonly referred to as this
What is the magic ratio?
Define a negativity bias
What is the tendency to be more influenced by negative than positive information
Pablo lashes out at his coworkers one morning. Later in the day, his only explanation is "I was just having a bad morning" rather than acknowledging his actions
What is self-justification?
In group communication theory, this type of outcome occurs when one member’s gain is perceived as another member’s loss
What is a win–lose outcome?
According to research by the Corporate Leadership Council, employee performance improved by this percentage when managers focused mostly on strengths
What is 36%?
Describe the definition of defensiveness and list the steps of description
What is a reaction to a perceived attack on our self-esteem, and what is making “I” statements, describing specific behaviors, and eliminating editorial comments?
After receiving a low grade for a group project, Lori assigns the blame on one of the members, Trevor, saying; “You didn’t help us finish our project on time”
What is you-statement?
This communication challenge arises when competitive pressures reduce trust, information sharing, and willingness to collaborate, ultimately harming overall group effectiveness
What is the breakdown of collaborative communication (or reduced group cohesion due to competition)?
The University of Michigan found that top-performing teams made about this many times more positive comments than negative ones
What is six times as many?
This occurs when an individual gets defensive because someone is telling them what to do-not just because they feel criticized
What is psychological reactance?