5.1 The Importance of Listening
True or False: Listening Improves your health and well-being?
True
What is one thing you can do to become a better listener?
Pay attention and avoid distractions so you can focus on what the other person is saying.
What things can distract you from hearing or paying attention to someone?
Hearing
How can you prevent technological barriers of listening?
Keep phone out of hands, turn off notifications, write clear emails.
Appearing to be attentive without without giving proper attention is?
Pseudo listening
What is the number one skill employers look for when hiring?
Listening
What is the difference between task-oriented listening and relational listening?
Task oriented listening focuses on getting information or completing a task while relational listening focuses more on understanding and connecting with another
person.
What can you do when you don't understand what someone is saying?
Understanding
How many words per minute can a human brain comprehend?
The human brain can comprehend 600 words per minute.
Responding/Considering only to certain parts of what someone is telling you is?
Selective listening
Workers who feel listened to by leaders tend to be more...
Loyal and Innovative
What is the difference between hearing and listening?
Haring is simply reciting sound, while listening means actively understanding and processing what someone is saying.
What helps you remember important information from a conversation?
Remembering
What is physical noise?
Anything that externally prevents you from listening.
Someone constantly feeling snubbed or insulted during a normal conversation is an example of?
A Defensive Listener
Effective listeners are sincerely what when listening?
Interested and Engaged
What are some things that can make it harder for someone to listen effectively?
Too much information, distractions, psychological noise, physical noise, and cultural differences can make listening harder.
How can someone's tone of voice or body language change the meaning of their words?
Interpreting
What culture is interrupting is considered rude and can shut down conversations?
Western cultures.
Someone who constantly avoids contentious topics or conflict is an example of?
An Insulated Listener
Engaging in what researchers call "__ __" improves physical and mental health.
Troubles Talk
What are the six steps in the listening process?
Hearing, understanding, remembering, interpreting, evaluating, and responding.
How do you decide whether information someone tells you is trustworthy?
Evaluating
Message overload is?
When there are so many messages received at once that you can not interpret them all.
Accepting everything your told without considering non-verbal cues is?
Insensitive Listening