Grouping services based on a particular population or problem
What is program departmentation?
100
A hierarchical command and communication system (direct supervision) and the use of rules, regulations, plans, and schedules
What is bureaucratic?
100
Organization design that affects every decision that he or she makes as a structure is developed
What is philosophical approach?
100
Tend to show a hierarchy of power and authority, with the board of directors at the top and the executive director and the other administrators next, followed by the departmental or program advisors
What is organizational charts?
100
The two components of this design are structure and process
What is organizational design?
200
Used when different skills are needed at different points in service delivery
What is process departmentation?
200
Includes staff meetings, task forces, and memos
What is formal integrating?
200
Design and redesign process that needs top-level sanction and support
What is sponsorship?
200
Leave out clients or consumers altogether in their organizational charts and would place clients and consumers at the bottom of the hierarchy
Who are human service organizations?
200
People usually think of this when describing an organization
What is organizational structure?
300
Involves all the workers dealing with a specific category or segment of the public being grouped together, such as children and adult units in the psychiatric hospital
What is customer or client departmentation?
300
Can be formal or informal; an individual can serve as an internal boundary spanner, communicating with different groups in the organization to ensure that they work well together
What is integrator role?
300
Fundamental rethinking and radical redesign of business process to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality service, and speed
What is reengineering?
300
This chart would be horizontal rather than vertical
What is purposely non-hierarchical human service organizations?
300
Key activities that are occurring within the structure, including the coordination among functions, organizational communication processes, control systems, and decision making
What is organizational processes?
400
Involves decentralizing operations of a large agency so that smaller organizations are duplicated in each of the several geographic areas
What is geographic departmentation?
400
More important than project organizations
What is team-based organizations?
400
Can locate organizations whose practices can be used as standards and goals
What is bench marking and identifying best practices?
400
Unlikely to have a purely horizontal organizational chart
What are very large organizations?
400
Can be used as a noun or a verb; As a noun, it describes the structure and key processes. As a verb, it is the process used to select the most appropriate structures and processes for the organization
What is organizational design?
500
Are important because duplication of effort is as uneconomical in the human service agency as it is in the production-oriented firm
What is effective coordination?
500
Combines the creativity and flexibility of individual organizations with a broader utilization of resources involving other organizations
What is networking
500
Participants do not know what role they can expect to play, what kind of decision-making power they have, and how subsystems interact within the organization
What is Likert's System 4?
500
Avoids differentiations based on power and authority and to illustrate equally by flat, or even circular, charts
What are small human service programs?
500
Once the initial planning is completed, this is needed to carry out the strategies, goals, objectives, and programs that have been selected.