Communication Barriers
Name four of six communication barriers.
Physical, language, body lang, perceptual, organizational, cultural
Name a channel with very low channel richness.
Texting, memo, email
What is a perception about members of a particular group?
Bias
Name two ways to effectively hook your audience at the beginning of your speech?
Interesting Statistic, Audience Involvement, Compelling Story, Simile or Metaphor, Engaging Question
What is attentive listening that occurs when the listener focuses his or her complete attention of the speaker?
Active listening
The classroom is really hot and students are having a hard time focusing. What kind of communication barrier is occuring?
Physical barrier
What is the only communication channel that has moderate channel richness?
Telephone conversation
What is difference between active and passive voice?
Active: subject is doing the action. Passive: subject is not performing the action
What is vibrant compelling presentation delivery style that grabs and holds the attention of the audience?
Dynamic delivery
Name three nonverbal communication components?
Eye contact, tone of voice, facial expressions, gestures and posture
Interference that causes the message sent to be different from the message understood is
noise
Which communication channel has the highest channel richness?
Face-to-face communication
What are the three big types of bias?
Gender, Age, Race
Why should not establish eye contact with a hostile questioner?
So they don't think you are seeking approval and ask a follow up question
What type of employee spends the least amount of time listening?
Hourly employee
Jane is know for lying a lot so when she tells her peers that foundations class is cancelled no one believes her even though it is the truth. What communication barrier has occurred?
Perceptual barrier
When you need to reach a large audience with an important message which channel do you use?
In-person presentation
Name the three ways to analyze your audience.
Expectations, Education, Profession
At what part of the presentation do you ask your audience if you would handle questions throughout the presentation or just at the end?
The beginning
What percentage of communication is verbal?
7%
Which barrier is important to understand but hard to change?
Organizational Barrier
When you need or want a spontaneous, dynamic, dialogue with an audience you cannot reach in person which channel should you use?
Videoconferencing
What type of speaking causes an extremely high risk of unintentionally alienating the speaker from the audience?
Slang
What percentage of a visual presentation do people retain after three days?
35%
What is the easiest, most effective way to improve your body language?
Practicing non-verbal communication in front of the mirror