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Interpersonal
Bullying
Conflict
100
What are the two types of intelligence recognized for building positive work relationships?
what is Emotional and social intelligence
100
What are the 4 forms of bullying?
What is aggression, criticism, deviousness, and gatekeeping
100
What is compromising?
each party sacrifices something he or she is seeking to gain in an agreement
200
What is the biggest factor in affirming your own identity in the work place?
what is self respect/esteem
200
What are the two forms of sexual harassment?
what is quid pro quo and hostile work environment
200
What is the win-lose approach?
only one side can reach its goal and any victor will be matched by the other's loss
300
What is the difference between a cold and warm work climate?
what is communicating and working well with peers
300
What is the percentage of time that an offender has a higher job status than the target of incivility?
60%
300
What is collaborating?
communicators are committed to working together to resolve conflicts