Vocabulary
This is the immediate action to a doctors order.
What is STAT?
saving 30 minutes at the beginning or end of the day.
What is buffer?
Time of the day that is not available to patient appointments.
What is Matrix?
Should be completed the day before the appointment
What is Telephone Reminders?
responsible for scheduling and managing the flow of patient care.
What is a medical assistant?
The longstanding issue a patient may have
What is chronic?
Most common method of scheduling
What is fixed scheduling?
Three systems for scheduling patients
What is scheduled appts, Flexible hours and open hours?
Alternative to phone calls and you should have pre printed supply in the office.
What is Mailed Reminder Cards?
software varies and billing is easy to access
What is computerized appointment scheduling?
The blocking of a schedule for unavailable times that does not accomodate walk-ins
What is buffer?
Minimizes gaps in scheduling
What is streaming?
Three factors that affect scheduling.
What are patients needs, physician preferences and physical facilities?
Permission is needed and no slang should be used
What is Electronic Reminders?
Shortness of breath, chest pain, arm/neck pain, nausea/vomiting can indicate a heart attack.
What is constellation of symptoms?
A document that is needed to send a patient to a specialist
What is a referral?
Common scheduling for Walk in clinics
What is open hours?
Demographics, insurance info, patient name, age, pre-cert number, diagnosis, name of surgery and special instructions
What is information readily available when scheduling a surgery in another facility?
Give these out one at a time and usually given before the patient leaves the office
What is appointment Cards?
Keep patient on the phone, call 911 for transportation and do not have patient drive to the hospital.
What is life threatening emergencies?
A group of symptoms that align with a disease or illness.
What is constellation of symptoms?
One doctor two appointments at the same time
What is double booking?
Ideal way to identify scheduling problems
What is office meetings?
Technology is important of today's world. To include smart phones and internet
What is Electronic Reminders?
Burns, shock, uncontrollable bleeding, possible stroke and heart attack all fall under adapting the schedule
What is emergencies?