Org Smarts
This is a a diagram that shows the structure of an organization, classification of work and jobs
Organizational chart
This essential skill set supports both professional and personal growth in Canada’s diverse workplaces and helps individuals navigate international business and social settings
What is cultural competence
This is an office layout style with distinct rooms for each department and all employees have their own workspace location.
What is closed office layout?
This professional plays a vital role in creating a welcoming and organized environment often shaping both the first and lasting impression of an organization.
Who is the front office administrator?
The basic element of an organization indicating who reports to whom
Chain of command
In some cultures, this day is considered a regular business day—unlike in North America, where offices are typically closed
What is Saturday or Sunday?
The layout involves employees whose work is related to be located in the same area
What is an open office layout?
Managing this trio—physical environment, personnel, and visitor experience—is key to creating a professional and welcoming front office.
What is impression management?
The decision making power is concentrated at the top-level of the organizational structure. In this structure e communication flows in a __________ approach
Centralized
This document outlines when, where, and how a traveller will go and the schedule of confirmed appointments.
What is an itinerary?
This condition impacting employees who perform repetitive tasks and is known by the short form RSI
What is repetitive strain injury?
To reflect an organization the front office design should prioritize comfort, a professional reception desk, and these unique visual identity elements.
What is brand or branding?
Organizational structure grouped by product, service or regional segments. We call this structure a __________ organization.
Divisional
Before accepting an international assignment, you’ll need this official document—along with a work visa and permission from the host country.
What is passport?
A type of repetitive strain injury know by the short form CTS
What is carpal tunnel syndrome?
________ customer are employees (stakeholders) who work within an organization and require assistance from another individual or department to get their job done
What is internal?
This type of organizational structure refers to top-down levels of management and reporting structure in a business from highest to lowest
Hierarchy
These are the three key phases of planning business travel starting with collecting details, followed by organizing logistics, and ending with final checks.
What is information gathering, laying the groundwork and confirming?
The science of adapting the workplace to suit the worker is called_______
What is ergonomics?
To succeed in a front office role, you’ll need these four core capabilities: professionalism, communication, organization, and this tech-related skill.
What is technology capabilities?