Evaluations
True or False:
There are many different purposes for conducting performance appraisals, including the identification of high-potential employees and the evaluation of precious training programs.
What is:
True; the basic purpose of evaluations is to provide information about work performance. giving an individual the opportunity to learn about themselves.
Explain Job performance?
What is:
A set of employee work-related behaviors designed to accomplish organizational goals.
_________ are behaviors that can be controlled by altering the consequences (rewards and punishments) that follow them
What is:
Operant conditioning; such as job related tasks, completing reports, and coming to work on time.
What are some principals of operant conditioning managers can use to influence behavior?
What is:
1. Positive or negative reinforcement; a stimulus to strengthen a behavioral response 2. Punishment; a uncomfortable or unwanted consequence for unfavorable behavioral response (demoted) 3. Extinction; a way to reduce unwanted behavior (unwanted calls will stop)
There are three organizational concerns influenced by rewards 1._____________, 2. ____________, 3. ______________
What is: 1. Turnover and Absenteeism; high quit rate or frequent tardiness 2. Job performance; the valence (value) to the person's personal preference for a certain outcome. 3. Organizational commitment; this is a sense of identification. involvement and loyalty expressed by an employee towards the company.
Some performance appraisals have an __________ orientation; whereas other performance appraisals have more of a(n) ____________ orientation.
What is:
Judgmental Orientation (1-4) Reward allocations, high-potential employees, selection procedures, training programs & Developmental Orientation (5-8) Performance improvement, overcoming obstacles & performance barriers, Identify training and development opportunities, performance expectations
Explain three aspects of performance evaluation?
What is
Deficiency: the evaluation does not focus on all aspects of the job (job responsibilities and activates are not considered)
Contamination: when activates are not part of the job are included in the evaluation (such as verbal skills)
Distortion: when improper emphasis is given to various job elements (Only looking at one job skill)
Timing of rewards and punishments used in an organization is called ___________________
What is:
Reinforcement schedules
There are two types of reinforcement schedules, what are they?
What is:
Continuous reinforcement; a simple schedule where the response is reinforced each time it occurs
Most common is Intermittent reinforcement; reinforcement occurs only after some instances of a response and not after each response, does not occur after every acceptable behavior.
There is a list of rewards managers normally use on average; like pay, fringe benefits, goals. Also by reinforcements, modeling and expectancies. Now there are new rewards programs can anyone name one and explain it?
What is: 1. Skill-based pay; paid based on the job (linking pay to specific skills/competencies, 2. broadbanding; paid based on titles, grades and job descriptions. 3. concierge services; providing work-life experience services (using services for picking up meds, getting car washed) during the work hours. 4. team-based rewards; rewards are based on goal accomplishments as a group (bonuses and recognitions) 5. part-time benefits; working less than 35 hours a week is appealing to some, companies are offering 55 and older lighter work schedules to keep the knowledge. 6. gain-sharing; rewards employees based on financial performances (like a bonus) 7. employee stock ownership; companies make contributions of stock or cash to purchase company stocks to employees (like Walmart)
Effort, self-motivation to adjust, and persistence are all elements of the ________________________ "component of the "cognitive model of feedback."
What is:
Cognitive evaluation
What are some Tips for providing feedback?
What is:
1. Give feedback often, not just once 2. Encourage the evaluated person to participate in the feedback 3. Mix positive reinforcement with constructive criticism 4. Focus on performance and goals, not personal characteristics
What are the four types of Intermittent reinforcements schedules?
What is:
1. Fixed Interval; reinforcers are used after a certain period of time (once a week) 2. Variable Interval; reinforcer given at a specific time (promotion) 3. Fixed Ratio; reinforcers are given when goals are meet (commission) 4. Variable Ratio; reinforcers are given when goals are meet with changing is situations (call center)
Can you tell me how to praise correctly?
What is:
1. Inform staff you will be giving them feedback on how they are doing 2. Give praise immediately 3. Explain to them what you liked (be specific) 4. Praise those that go out of their way to help others 5. The organization is better because of their excellent work 6. Use the person's name (people like to hear their name) 7. Say "thank you" when praising
A _____________________feedback program can include evaluations about an employee's performance from co-workers, supervisors, subordinates, and customers
What is:
A 360-Degree Approach; this approach that uses anyone in the person's full domain.
What are some of the practices being used in the 360-degree approach?
What is:
1. using for individual development 2. using in conjunction with other actives (goal setting) 3. role models (use upper management) 4. use coaches that can create action plans for improvement. 5. use tools to measure outcomes and make adjustments
What are the main objectives of reward programs?
What is:
1. Join; attract qualified people 2. Keep; come to work 3. Motivate; achieve high performance
Note: All rewards change with people and environment, but should consider basic needs, be equitable and individually based
Two types of rewards ____________ and _____________
What is:
Intrinsic; providing a sense of satisfaction related to job performance, accomplishments and achievements, job well done Extrinsic; Financial rewards (salary and wages) external rewards, benefits and promotions or praise
Both rewards satisfy a need
What is our professors first name?
What is:
Atria
What is SBI's Moto?
What is:
“No excuse is acceptable. No amount of effort is adequate, unless it is effective.”
What is the name of our text book and the authors?
What is:
Organizational Behavior & Management by Konopaske, Ivancevich and Matteson
Bonus: Name Intrinsic Rewards or Extrinsic Rewards
What is:
IR; Personal growth, task or job achievements, task or job completion, Autonomy (not having someone watching over you, allowed to make decisions) ER; Money (incentive pay or/and promotions), pay cuts, benefits (child care center, fitness center, onsite banking and health care services), pension plans, retirement plans, paid time off. These can be based on seniority or attendance. Job status and recognition
Which reward motivates you?
What is:
Pay, bonuses, pay incentives, time off, flexible schedule, advancement or promotional opportunities, recognition, ownership or profit-sharing, personal challenge and growth, fun at work, social support and friends, job security, interesting and enjoyable work.