Chapter 7
The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:
Planning
Organization Chart
Unlike an assembly line where workers perform only a few tasks, in a ___________ layout teans of workers combine to perform a variety of tasks needed to produce more complex units of a final product.
Modular
The Six Sigma approach to quality control:
Select one:
A. relies on a special team of experts to examine every unit of output at the end of the production process.
B. detects potential problems early to prevent their occurrence.
C. allows only 600 defective units per one thousand units produced.
D. views quality control as a function of the marketing department.
B. detects potential problems early to prevent their occurrence.
If companies follow the theories of Fayol and Weber, which of the following scenarios is likely to result?
A. There will be a significant reduction of workforce due to specialization and departmentalization.
B. Organization design will eliminate systems of hierarchy and chains of command due to their hindrance of esprit de corps.
C. Organization design will benefit by the emergence of quick decision making.
D. Organizations that grow will develop several layers of management and the time that it takes to make and carry out a decision will increase.
D. Organizations that grow will develop several layers of management and the time that it takes to make and carry out a decision will increase.
_____________ means giving employees the authority and responsibility to respond quickly to customer requests
Empowerment
________ refers to the process of dividing organizational functions (sales, production, accounting/bookkeeping) into separate units
Departmentalization
______ uses computers to help design products
CAD
In Weber's view of a bureaucratic organization, the organization demands:
Select one:
A. clearly established rules and guidelines that to be precisely followed.
B. a spirit of pride and loyalty among the workers.
C. Cross-functional teams.
D. self-managed teams.
A. clearly established rules and guidelines that to be precisely followed.
__________ is the specialized area of management that converts or transforms resources into goods and services.
Operations management
Which term describes a company being so open to other companies working with it that electronic information is shared as if the companies were one?
Transparency
10. The organizational structure of the U.S. Army's 1 st Infantry Division provides for direct two-way lines of responsibility, authority, and communication running from the top to the bottom. Additionally, each person in the division reports to only one superior. The 1 st Infantry Division is clearly an example of a(n):
Line Organization
A company becomes lean by _________ its capacity to produce high-quality goods, while ___________ its need for resources.
Increasing ; decreasing
A meaningful mission statement should address topics such as the organization's:
Select one:
A. self-concept and company philosophy.
B. advertising strategy and distribution plan.
C. tactical plans and contingency plans.
D. form of ownership and methods of financing.
A. self-concept and company philosophy.
The main difference between a matrix-style organization model and a cross-functional team is:
Select one:
A. the matrix model is a more permanent arrangement, whereas the cross-functional team is a temporary arrangement.
B. the matrix model has a limit on the number of functional units who send an expert to join the team, whereas the cross-functional team does not.
C. the matrix model is a temporary arrangement, whereas the cross-functional team is a more permanent arrangement.
D. the matrix model shares leadership responsibilities within the group, whereas the cross-functional team does not.
C. the matrix model is a temporary arrangement, whereas the cross-functional team is a more permanent arrangement
Managers who listen to their subordinates and allow them to participate in decision making are using the ____________ style of leadership.
Participative leadership style
Due to more emphasis on empowerment and more talented and better-educated lower-level management, span of control in organizations has _________.
Increases
__________ has transformed the purchasing function in recent years by helping firms find the best suppliers and the best prices.
The Internet
A production process characterized by long production runs to turn out finished goods over time is known as a(n):
Continuous Process
the redesigning of an organization so that it can more effectively and efficiently serve its customers?
CHAPTER 9:
MRP is the acronym for:
An organization with only a few layers of management is known as a(n):
Flat organization
In ________, machines are designed to do multiple tasks so that they can produce a variety of products.
Flexible
Which of the following determines the degree of decentralization of a firm?
Select one:
A.The geographical area served by the firm's operations.
B.The chain of command used to follow the flow of authority from top of the hierarchy to the lowest levels.
C. The degree to which lower-level management is empowered to make decisions.
D. The degree of product standardization desired by the marketplace.
C. The degree to which lower-level management is empowered to make decisions.
In a(n) _____________ organization, decision-making authority is concentrated at the top level of management