COMMUNICATION
What is communication?
The process of transferring meaning from a sender to a receiver!
What does CQ stand for?
Cultural Intelligence!
What is Kinesics?
Body movement, such as gestures, posture, and eye contact!
What is a distributive negotiation often described as?
Win-lose
Which country's show became a global hit on Netflix: Squid Game?
South Korea
In high-context cultures, what matters beyond the actual words?
Relationships, status, and setting nonverbal cues!
Name one of the four components of CQ
CQ Drive, CQ Knowledge, CQ Strategy, or CQ Action
What does proxemics refer to?
The use of space and comfortable interpersonal distance.
What is an integrative negotiation aiming for?
A win-win or mutually beneficial outcome
Which two countries were used as examples of Netflix partnerships?
France and India
Name one of the four communication barriers
Which CQ component means motivation to engage with other cultures?
CQ Drive!
What is chronemics?
The use or interpretation of time
What is the first step in the five-step negotiation process?
Planning: research the other party, set goals, and understand cultural expectations.
What did Netflix adapt in India to make its service more affordable?
Low-cost mobile-only plans, including plans under $2 per month
Check for understanding and ask for feedback rather than assuming agreement!
Which CQ component involves planning, questioning assumptions, and monitoring an interaction?
CQ Strategy!
What could be an example of a nonverbal cue that can mean different things across cultures?
Eye contact, silence, gestures, touching, personal space, or facial expressions.
What does BATNA stand for?
Best Alternative to a Negotiated Agreement
Name one challenge Netflix faced when exploring entry to China
Government control/regulation, domestic competition, or lengthy negotiations
Why can two people interpret the same message differently?
Because each person interprets the message through their own cultural lens!
Why is knowing cultural differences not enough on its own?
Because you need to apply that knowledge and adapt your behavior in real interactions!
What is the risk of interpreting silence using only your cultural expectations?
You could misread its meaning; silence can be interpreted differently across cultures.
Name one way to negotiate for mutual benefit instead of focusing only on positions
Focus on interests, generate options, separate people from the problem, or understand your BATNA.
What lesson does Netflix's global expansion illustrate?