Roles
Coordinates and supervises the activities and duties of employees.
first-line management
Outline of the actions needed to accomplish a goal.
Plan
The ability to communicate effectively using spoken or written words is called ____________________.
Verbal skills
is the process of controlling and making decisions about a business.
Management
consists of a company's division managers and department heads.
Middle management
Created for the long-term goals of an organization.
Strategic plan
The ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude is ____________________ skills.
Nonverbal skills
The practice of organizing time and work tasks to increase personal efficiency is called ____.
Time management
Coordinates and supervises the activities and duties of employees.
first-line management
Backup plans that outline alternative actions are ____________________ plans.
Contingency plans
Skills that enable individuals to work with others to achieve a common goal.
Collaboration Skills
When individuals involved in a conflict come together to discuss a compromise.
Negotiation
The authority structure of a company from the highest to the lowest levels is called the ____.
Chain of command
a process for holding meetings so that they are orderly and democratic.
Parliamentary procedure
The ability to analyze a situation, interpret information, and make reasonable decisions involves ____.
critical thinking skills
The process of recruiting, hiring, training, evaluating, and compensating employees is called ____.
Staffing