Show:
Appropriate Tone
People Skills
Language and Dress
Respecting Differences
Misc.
100
Mood that you verbally and non verbally create.
What is tone
100
ability to work well with others
what is People skills
100
how you speak with your friends
What is informal language
100
Everyone is important and everyone's opinion matters
What is respecting differences
100
the four categories for chapter 7
What is appropriate tone, people skills, language and dress, respecting differences.
200
Communication approach that is often pushy and brash
What is aggressive tone
200
evaluation or judgment
What is criticism
200
expected by most social groups
What is standard language
200
look at a problem from all angles
What is being open minded
200
protocol (HINT) give the definition
What is a specific code or system of conduct
300
Lack of action or energy
what is non assertive tone
300
"I'd like for you to.." and "..work to improve your skills on.." are examples of.
What is constructive criticism
300
how you speak at a job interview
What is technical language
300
showing respect for others, valuing their potential
What is diversity
300
over ___ % of the day is spent working and interacting with other people
What is 70%
400
Middle ground between aggressive and non aggressive
What is assertive tone
400
make friendly eye contact, don't be afraid to extend your hand first, offer a firm by relaxed grip on the persons hand
What is handshakes
400
Observe what others are wearing, maintaining professionalism in your choice of clothing, and being neat and groomed are characteristics...
What is dress for success
400
increase your ____ to _____ and ______ the rights (HINT) fill in the blank
What is capacity,recognize,respect
400
Diversity, be open minded, be tolerant, be empathetic,
What are the four respectful differences
500
the 4 things you should consider before speaking
what is Location, Timing, Intensity, Relationships
500
Maintaining composure, allowing others to finish, don't interrupt, being a good listener, and asking questions are how to..
What is receive criticism
500
be ___ and ___ (clean shirt, Brushed hair, etc) HINT (it is not fill in the blank)
What is maintaining your professionalism
500
do not discriminate against people of different ____, ____, or _____
What is age, gender, ethnicity
500
the difference between social communication and professional communication
What is talking with friends and talking with a boss