The Management Four
Plan for It
Who’s the Boss?
Lead the Way
Power, Knowledge & Control
100

This management function involves anticipating trends and determining strategies and tactics to achieve organizational goals.

What is planning?

100

This broad explanation describes why an organization exists and where it is trying to go.

What is a vision?

100

CEOs, presidents, CFOs, and other key executives belong to this level of management.

What is top management?

100

This leadership style involves managers making decisions without consulting employees.

What is autocratic leadership?

100

Giving employees the authority and responsibility to make decisions without first consulting a manager is called this.

What is empowerment?

200

This function focuses on designing the organization’s structure and creating systems in which people and resources work together.

What is organizing?

200

These are broad, long-term accomplishments an organization wants to achieve.

What are goals?

200

General managers, division managers, and plant managers typically belong to this management level.

What is middle management?

200

Managers and employees work together to make decisions under this leadership style.

Managers and employees work together to make decisions under this leadership style.

200

Giving employees the education and tools they need to successfully exercise their new decision-making authority is called this.

What is enabling?

300

Creating a vision, communicating, guiding, coaching, and motivating employees are all part of this management function.

What is leading?

300

Strengths, weaknesses, opportunities, and threats are examined using this planning tool.

What is SWOT analysis?

300

Managers who directly supervise employees and evaluate their daily performance are at this level.

What is supervisory or first-line management?

300

Managers set objectives but give employees considerable freedom in deciding how to accomplish them under this style.

What is free-rein leadership?

300

Finding the right information, keeping it accessible, and making it available throughout the organization is this process.

What is knowledge management?

400

This management function measures whether actual performance matches organizational goals and standards.

What is controlling?

400

Top management uses this type of planning to determine the organization’s major goals and how resources will be used to achieve them.

What is strategic planning?

400

The ability to perform tasks in a particular discipline, such as accounting, selling, or software development, is this type of managerial skill.

What are technical skills?

400

Managers tend to produce order and stability, while these individuals are more likely to create vision and embrace change.

Who are leaders?

400

The first step in the control process is to establish these so performance can later be measured.

What are clear performance standards?

500

A manager determines where the company is going, builds the system to get there, motivates employees, and then measures the results. These four activities together define this process.

What is management?

500

Define the situation, describe and collect information, develop alternatives, decide, do, and determine whether the decision worked are known collectively by this nickname.

What are the Six Ds of decision making?

500

A manager who can see the organization as a whole and understand how its different parts relate to one another demonstrates this skill.

What are conceptual skills?

500

A hospital emergency requires immediate decisions, clear directions, and unquestioned coordination. According to the chapter, this leadership style may be especially effective.

What is autocratic leadership?

500

Standards such as “improve quality” or “increase efficiency” are inadequate because effective standards must possess these three characteristics.

What are specific, attainable, and measurable?