Communication approach that is often pushy and brash.
What is an aggressive tone?
100
You exhibit the ability to work well with others when you have these.
What is people skills?
100
Language used with friends.
What is informal language?
100
Three areas of potential difference that we need to respect.
What are:
1) Age
2) Gender
3) Ethnicity
200
A communication approach that shows a lack of action and energy.
What is nonassertive tone?
200
A word that means an evaluation or judgement.
What is criticism?
200
Language used in the workplace.
What is standard language?
200
A word that means boundary-less behavior.
What is diversity?
300
The middle ground tone between aggressive and nonassertive.
What is the assertive tone?
300
Three conversation killers.
What are:
1) Talking too much
2) Talking too little
3) Interrupting others
300
Language used during an interview.
What is technical language?
300
Putting yourself in someone else's shoes.
What is empathetic?
400
Assertive communicators concider these four specifics before acting or speaking.
What is location, timing, intensity, and relationships?
400
The four ABC's of giving directions.
What are:
1) Always be clear
2) Always be complete
3) Always be concise
4) Always be considerate
400
Author of book talking about dressing for success.
Who is John T. Malloy?
400
Keeping your composure in tough situations.
What is high tolerance level?
500
The percentage of time working and interacting with other people.
What is 70%?
500
Those with people skills know the value and appropriateness of these four things.
What are:
1) Making introductions
2) Participating effectively in conversations
3) Offering and receiving criticism
4) Giving clear and accurate directions
500
Relaxed dress code on Friday.
What is work-day casual?
500
People that know possibilities are brought out into plain sight by considering all the options and factors.