Voluntary workplace behaviors that positively impact the company but do not directly contribute to its financial bottom line
What is organizational citizenship?
100
The component of an attitude that involves how a person feels toward the attitude object
What is affect?
100
Unwritten understandings and obligations between an employer and employee regarding their mutual expectations about the employment relationship
What is the psychological contract?
100
According to Douglas McGregor, these managers tend to believe that people dislike work, avoid responsibility and lack self-motivation
What is a Theory X manager?
100
Alternative work schedule in which two employees voluntarily share the responsibilities (and remuneration) of one full-time job
What is job sharing?
200
Workplace behaviors that go against an organization's goals and detract from organizational performance
What are counterproductive behaviors?
200
A person's belief in his/her ability to succeed in a specific situation or accomplish a task
What is self-efficacy?
200
Things of value given to employees in return for their job efforts, such as pay, status, and employment security
What are inducements?
200
Theory that an job satisfaction/dissatisfaction is influenced by motivators such as achievement and job growth and hygiene factors such as working conditions, pay and job security
What is the Two-Factor Theory?
200
Adding new sources of job satisfaction by increasing authority, autonomy, and areas of responsibility
What is job enrichment?
300
Work-related behaviors expected of employees that directly contribute to productivity and performance
What are performance behaviors?
300
The ability to identify and manage your emotions and the emotions of others
What is emotional intelligence?
300
Measure of how well a person's interests and abilities are aligned with the job or tasks they perform
What is the person-job fit?
300
Motivation theory that asserts that employees compare their ratio of inputs and outputs with those of others to determine what is fair
What is equity theory?
300
Method of increasing job satisfaction by encouraging the involvement of employees in problem analysis and decision making
What is participative management?
400
Pattern of actions by organizational members that directly or indirectly influence the effectiveness of the organization
What is employee behavior?
400
An individual's attachment to and identification with the organization and its mission
What is organizational commitment?
400
In terms of the psychological contract, things of value provided by the employee to the employer, such as effort, skills and time
What are contributions?
400
According to McClelland's acquired needs theory, the need to excel, strive for success and attain stretch goals
What is the need for achievement?
400
Presenting a reward to a person after a desired behavior has been exhibited
What is positive reinforcement?
500
The number or percentage of workers who leave an organization and are replaced by new employees
What is turnover?
500
A person's overall sense of self-worth or personal value
What is self-esteem?
500
Rewards provided by the employer to employee to which a financial value cannot be easily assigned
What are intangible inducements?
500
An improvement in human behavior or performance as a result of increased attention from management
What is the Hawthorne effect?
500
Variable work schedule that allows employees to choose start/leave times within agreed limits established by the employer