Model I or Model II
This interpersonal theory emphasizes controlling the situation, winning, suppressing negative feelings, and being rational.
What is Model I?
Salovey and Mayer introduced this concept involving the ability to understand and manage emotions in ourselves and others.
What is emotional intelligence?
The Blake and Mouton Managerial Grid evaluates managers according to concern for people and concern for this.
What is production or task?
These unwritten expectations influence how members of a group are supposed to behave.
What are group norms?
Differences and disagreements among group members make this an inevitable part of organizational life.
What is interpersonal conflict?
Formal organizational charts may show official authority, but groups also develop these unofficial patterns of relationships and communication.
What are informal networks?
This model emphasizes common goals, valid information, testing assumptions, and combining advocacy with inquiry.
What is Model II?
This author helped popularize emotional intelligence in the workplace with his 1995 bestseller.
Who is Daniel Goleman?
A manager who cares deeply about meeting performance goals but gives little attention to employee needs would be high on task and low on this.
What is concern for people?
This informal group role focuses primarily on the task and pushes the group toward accomplishing the work.
What is a contributor?
Effective groups look for this when members disagree rather than immediately focusing on who is right.
What is common ground?
Groups need this person to help members understand what they are trying to accomplish and why it matters.
What is a leader?
A manager enters a conversation already convinced that an employee is lazy and interprets everything the employee says as further proof. This model is most likely guiding the manager's behavior.
What is Model I?
A supervisor recognizes that she is angry after receiving criticism and decides not to send an email until she has calmed down. This demonstrates the ability to recognize and manage this.
What are her own emotions?
A manager who wants everyone happy but avoids holding employees accountable would demonstrate high concern for people and low concern for this.
What is task or production?
This informal role focuses on the group's larger purpose and helps members see the big picture and long-term direction.
What is a communicator?
Effective conflict management requires people to question the assumption that their own interpretation is automatically this.
What is correct or infallible?
Effective group leaders help establish direction while also helping members build commitment and this among themselves.
What is coordination?
Instead of hiding her position, a manager explains what she thinks and why, then genuinely asks employees to challenge her reasoning. She is combining these two behaviors.
What are advocacy and inquiry?
A manager notices that a normally enthusiastic employee has become quiet and withdrawn and changes how he approaches the conversation. This demonstrates awareness of this important source of interpersonal information.
What are another person's emotions?
Hersey and Blanchard argued that effective leadership style should change depending on characteristics of the employee and this.
What is the situation?
This group member encourages participation, helps resolve conflict, and works to build effective relationships.
What is a communicator?
Marketing wants a product released Friday while Operations says Tuesday is the earliest safe launch. Effective conflict management begins by recognizing that both groups may have legitimate versions of this.
What are their interests, perspectives, or concerns?
Research discussed in the chapter suggests that leadership effectiveness depends not simply on one person's traits but also on relationships among leaders, followers, and this.
What is the situation or context?
Anne believes Harry is incompetent, treats him accordingly, and Harry responds defensively. His defensiveness then convinces Anne that her original belief was correct. This illustrates how interpersonal assumptions can become this type of cycle.
What is a self-confirming or self-sealing cycle?
Technical expertise may help someone become a manager, but this ability can determine whether that person successfully handles relationships, conflict, and leadership.
What is emotional intelligence?
A new employee needs detailed instructions, while an experienced employee performing the same job needs greater independence. This illustrates the idea that effective management should be this rather than identical for everyone.
What is situational or adaptive?
This group member questions assumptions, pushes the team to examine its thinking, and encourages higher standards.
What is a challenger?
When disagreement occurs, effective groups treat differences as belonging to this rather than making the conflict solely one individual's problem.
What is the group?
A team leader dominates every decision, while members wait silently for instructions. Another leader creates direction but encourages members to share information, challenge assumptions, and contribute expertise. The second leader is more likely to create this kind of team.
What is a high-performing or effective team?