Chapter Definitions
¡Provides learners with the knowledge and skills needed for their present jobs. Designed to improve competencies and organizational performance
What is training
Conveys a great deal of information in a relatively short time
Allows for real-time discussion
Charisma or personality that the instructor brings to class
What is Classroom Method?
Provided under the umbrella of the organization.
What is corporate university?
Evaluating a T&D program by asking the participants’ opinions of it is an inexpensive approach that provides an immediate response and suggestions for improvements.
What are reactions?
The most effective way to achieve success is for executives to take an active part in the training and provide the needed resources.
What is top management support?
¡Involves learning that goes beyond today’s job and has a more long-term focus
What is development?
T&D method for online instruction that takes advantage of technology for greater flexibility of instruction
What is e-learning?
A system that takes place away from the production area on equipment that closely resembles equipment actually used on the job.
What is vestibule system?
Some organizations administer tests to determine what the participants in the T&D program have learned.
What is learning
Training needs are changing and the old skill requirement of reading, writing, and arithmetic has been expanded which has created a _________.
What is shortage of skilled workers?
Recognizes the importance of continuous performance-related T&D and takes appropriate action
What is a learning organization?
Uses web-based platform to deliver live, instructor-led training to geographically dispersed learners
What is live virtual classroom?
A system comprised of devices or programs that replicate actual job demands.
What are simulators?
The extent to which an employee generalizes knowledge and skills learned in training to the workplace
What is transfer of training?
Change is occurring at an amazing speed, with knowledge doubling every year.
What are technological advances?
Trainees learn by copying or replicating behaviors of others
What is behavior modeling?
Trainees study the information provided by the case, make decisions based on it and often used with the instructor who serves as the facilitator
What is case study
Formal educational opportunities including degree and training programs that are delivered, either entirely or partially, via the Internet.
What is online higher education?
Training outcomes such as enhanced productivity, lower costs, and higher product or service quality
The world is simply getting more complex, and this has had an impact on how an organization operates
What is global complexity?
Permit participants to assume roles such as president, controller, or marketing vice president of two or more similar hypothetical organizations
Compete against each other by manipulating selected factors in a particular business situation
What are business games?
A way to augment behavior modeling by having an exemplary person who excels at a task send out frequent updates about what he or she is doing
What is Twittering?
An informal learning method that often takes place outside the corporate training departments.
What is social networking?
The process of monitoring and measuring a firm’s internal processes, such as operations, and then comparing the data with information from companies that excel in those areas.
What is benchmarking?
Various ways that employers learn.
What are learning styles?