Show:
I.
II.
RANDOM
100
What serves as the basis for the overall outsourcing relationship?
Request for Proposal (RPF)
100
Outsourcing contracts will cover everything. True or False?
True.
100
Full form of BPOUTSR
Business Process Outsourcing
200
The objective is to measure the success of the vendor in meeting the business needs of your company.Which part of the report does this fall under? A. Implementing Best Practicest B. Establishing contract Measurements C. Maintaining confidentiality D. Drafting an outsourcing contract
B - Establishing Cont
200
There are 4 contractual provisions, give at least 1.
Change in scope of service. Change in global outsourcing business environment. Changes in legal environment. Pre Alignment of service levels with customer’s business objectives.
200
Sir Sipin is part of the CS Dept. here in CCS. True or False?
False.
300
Implementing Best Practice: A special team that employs the most effective tactics for handling outsourcing relationships. A. Measurable Objectives B. Incentives and Penalties C. Training Provider Staff D. None of the above
D - Structured Working Groups
300
Managing an outsourcing contract requires a combination of in-house expertise. Name at least 2.
Finance. Corporate processes. Activities. Specific technical knowledge.
300
BONUS
BONUS
400
From the beginning, encourage cooperation among management, consultants, and outside legal advisers A. Encourage Early Collaboration B. Commit to a competitive Process C. Measure internal service level performance D. Implementing Best Practices
A - Encourage Early Collaboration
400
One of the roles of the project team is evaluating the success and performance of the contract. True or False?
True.
400
What does SLA stand for?
Service Level Agreement
500
Explain 'cost-benefit analysis'.
Describes critical success factors where improvement should be seen
500
Overseeing an outsourcing contract requires adequate control and well-laid lines of communication. True or False?
True
500
Names of the two previous reporters. (First and Last name)
Thea Lontoc. Abigail Chong