____ is defined as an individual communicating in a way that is abusive and insulting.
What is blowing up?
The four parts of the path to action are_________.
The three topics discussed in start with heart are ___.
What is sincere, curious and patient?
AMPP stands for ...
What is ask, mirror, paraphrase, and prime?
ABC's stand for...
What is agree, build, and compare?
When feeling unsafe, conversation partners move to _____ or _____.
What is silence or violence?
Every sentence has a _____.
What is history?
When most people become furious, we need to become ____.
You use this strategy when nothing else has worked.
What is priming?
People who are skilled in dialogue look for this.
What is looking for points of agreement?
What is clamming up?
When retracing others path to action, we are usually joining at the _______ of the conversation.
What is end?
Inviting other's to share what is on their mind is an example of being ____.
What is sincere?
This strategy is usually used in an abbreviated form.
What is paraphrasing?
You do this when others leave out key pieces.
What is build?
_____ _____ is your greatest hope for getting relationships back on track.
Exploring other's path allows us to _____ our good intent.
What is show?
Thoughts are all ____. ____ add chemistry.
What is electricity and emotions?
This is the key to mirroring and paraphrasing.
What is remain calm and collected?
You should do this to ensure your message will be heard.
What is set expectations up front?
STATE your path stands for _______.
What is share your facts, tell your story, ask for other's paths, talk tentatively, and encourage testing.
Apologizing, contrasting, and finding mutual purpose.
Asking yourself why would a reasonable, rational, and decent person say this is an example of ...
What is distracting your brain from spinning up stories of others'?
"You seem angry with me" is an example of...
What is mirroring?
You become really good at this from an early age.
What is catching minor errors/differences?