ERP
What is ERP an abbreviation for?
Enterprise Resource Planning
What is SCM an abbreviation for?
Supply Chain Management
What does CRM stand for?
Customer Relationship Management.
Which model involves purchasing materials when a customer orders a product?
Pull-Based Model
Which section of the Push-Based Model goes both ways on the Supply Chain
Manufacturer
Which part of the ERP system goes back into the people department?
Business Challenges
What is the Just-In-Time Strategy
The process where the materials are only ordered and received when they are needed.
Which management system involves working with employee issues.
Employee Relationship Management.
Which process in ERP customer ordering processes
Which data going into the Centralized Database includes Revenue, Accounts Receivable, and Customer Credit?
Finance & Accounting
What is the risk of rewriting ERP software?
Degraded system performance.
What is the Bullwhip Effect?
When information about demand for a product gets distorted when information is sent through the supply chain.
Name Three Touch Points
Telephone, Email, Customer Service Desk, Mail, In-Store, or Social Media
What is Cross-Selling to a customer?
Marketing complementary products to a customer.
Which Management System is involved when a company does not directly sell to a customer?
Partner Relationship Management.
What three departments go into the ERP Information Systems?
People, Organizations, and Technology
What does SCM include doing?
What three data types does the CRM collect?
Sales, Marketing, and Service
What is the SFA Model for a customer?
Labels certain customers as High-Value customers
What is the next step if the Customer Information is not available in the CRM
Route to Best Agent
What four processes can go into the Centralized Database?
Financial and Accounting, Human Resources, Manufacturing and Production, and Sales and Marketing.
What is the differences between the push-based and pull-based models?
Push-Based: Materials are purchased based on forecasts of demand for the products.
Pull-Based: Materials are purchased based on when an actual product is ordered.
Name the challenges of implementing CRM Systems
Costs and complexity, business process adaptation and employee training, dependency on software vendors.
Which field would Call Center Data fall under in the CRM
Service
Name the Three areas of the downstream area of the Supply Chain
Distributors, Retailers, and Customer