Show:
THE BOOK
Leader Evaluation Tool
Rolling out the Leader Evaluation Tool
100
HARDWIRING EXCELLENCE
What is THE TITLE OF THE BOOK?
100
SERVICE QUALITY PEOPLE FINANCE GROWTH
What are the Pillars?
100
Quint Studer feels senior managment must commit to this in order to take the first step toward creating excellence.
What is evaluate the leaders on objective measurable results.
200
QUINT STUDER
What is THE NAME OF THE AUTHOR OF THE BOOK?
200
The setting of goals down from: Organizational Goals Division Goals Leader Goals Manager Goals
What is cascading?
200
These need to be set appropriately under each Pillar to be significant enough for the organization to attain it's goals
What is the goal weight?
300
CHAPTERS OF TODAY'S STUDY
What ARE CHAPTERS 8 & 9
300
Determination of how the goals fit into the leaders and organizations overall goals determines this. All goals should equal 100%
What is the weight?
300
Key components of rolling out the Leadership Evaluation Tool
What Communication and training?
400
According to the author, if there are only a few things you do as a result of reading this book, do this.
What is adopt an objective, measureable leader evaluation tool.
400
A scale with the pillar does this
What is rates results? Higher performance rates higher, lower performance rates lower. Common goals are shared uniformly. Guarantees fairness
400
Supports strong communication about progress on a monthly basis
What is Monthly Progress Report
500
The foundation for the Leader Evaluation Tool
What are the Pillars?
500
Hardwiring Excellence recommends the evaluation tool be used for all of these.
What are LEADERS AND PILLARS No more than 10 targets and if weight is not 5%, don't put on the evaluation.
500
Indicates progress toward goals over the last 90-days.
What is 90-day progress report.