Manufacturing and
Services In Perspective
Services In Perspective
Factories now make more goods with fewer workers thanks to this.
What is automation?
This term means creating goods using land, labor, and capital.
What is production?
Turning raw materials into useful goods creates this type of value.
What is form utility?
Choosing where a company’s facilities should be built is called this.
Hint: It affects costs and accessibility.
What is facility location?
This chart shows project tasks and timing using bars.
What is a Gantt chart?
The U.S. has fewer factory jobs but record output due to higher ____.
What is productivity?
This field manages how resources become goods and services.
What is operations management?
This process changes materials chemically, like sand into glass.
What is process manufacturing?
Arranging machines and workers for efficiency is called this.
What is facility layout?
This method sequences and times tasks to find the most efficient route.
What is the Program Evaluation and Review Technique?
Modern plants need fewer low-skill jobs and more of these professionals.
Who are engineers and software developers?
Service operations focus mainly on this, not physical products.
What is customer experience?
This system uses computers to both design and control production.
What is computer-integrated manufacturing (CIM)?
This computer system ensures materials arrive when needed.
What is materials requirement planning (MRP)?
The longest chain of tasks that determines total project time.
What is the critical path?
This global pressure pushes U.S. companies to innovate and improve.
What is global competition?
Manufacturing measures success by output; services measure it by this.
What is quality?
Producing more with fewer resources is the goal of this system.
What is lean manufacturing?
This inventory method keeps only what’s needed, when needed.
What is just-in-time inventory?
PERT and Gantt charts both help managers do this better.
What is scheduling projects?
The U.S. economy now leans toward this sector more than manufacturing.
What are services?
Operations management combines people, materials, and technology into this result.
What are goods and services?
Making unique products for each customer in large quantities is called this.
What is mass customization?
Standards like ISO 9001 and 14001 ensure this across the globe.
What are international management standards?
Software like Microsoft Project helps managers track this.
What is project progress?