EXCEPTIONAL MANAGER
The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them
What is competitive advantage?
Management approach that emphasizes the scientific study of work methods to improve the productivity of individual workers
What is scientific management?
A formal, written set of ethical standards that guide an organization’s actions
What is a Code of Ethics?
The increasing tendency of the economies of the world to interact with one another as one market instead of many national markets
Name one ethical issue faced by the Uber
What is treatment of customers, regulators, environment, employees, drivers.
Manager who is responsible for several organizational/functional activities
What is a general manager?
Emphasizes the importance of understanding human behavior and of motivating employees toward achievement
What is behavioral viewpoint?
Group of people elected to oversee the firm’s activities and ensure that management acts in the shareholders’ best interests
What is the Board of Directors?
Company X allows a foreign company to pay it a fee to make or distribute X’s product or service
What is licensing?
In-n-out Burger demonstrates the classical systems viewpoint in these ways
What is standardization of product, limited product offerings, closed supply loop, etc.
What is leading?
The products, services, profits, losses, employee satisfaction or discontent, and the like that are produced by the organization
What are outputs?
An employee who reports organizational misconduct to the public
What is a whistle-blower?
Bartering goods for goods
What is countertrading?
In 2019, the Security Exchange Commission settled a case against Elon Musk regarding what behavior
What is insider trading violations?
They implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them
What is a middle manager?
Translation of principles based on best evidence into organizational practice, bringing rationality to the decision-making process
What is evidence-based management?
One of four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the greatest good for the greatest number of people
What is the utilitarian approach?
This trading status describes a condition in which a country grants other countries favorable trading treatment such as the reduction of import duties
What is a most favored nation?
The majority demographic of Elizabeth Holmes board at Theranos
What is old, white, male?
Setting goals and deciding how to achieve them; also, coping with uncertainty by formulating future courses of action to achieve specified results
What is planning?
Employees work harder if they receive added attention, if they think managers care about their welfare and if supervisors pay special attention to them
What is the Hawthorne effect?
One of four approaches to solving ethical dilemmas; ethical behavior is guided by respect for impartial standards of fairness and equity
What is the justice approach?
Also known as a strategic alliance; a U.S firm may work with a foreign company to share the risks and rewards of starting a new enterprise together in a foreign country
What is joint venture?
A large drawback of the utilitarian approach
What is disregard for the minority?