Chapter 13
The degree to which an employee identifies with his or her job and/or actively participates in it refers to the employee's ________ ___________.
job involvement
If you believe that you control your own destiny, which one of the following personality traits are you likely to possess internal _______ ___ _______?
locus of control
According to the three-needs theory, the need for ________ is the drive to succeed and excel in relation to a set of standards.
achievement
During the ________ stage of the group development process, a relatively clear hierarchy of leadership and agreement on the group's direction emerge.
storming
_________ refers to a prestige grading, position, or rank within a group?
status
The Hawthorne Studies proved that there is a correlation between job satisfaction and ___________.
productivity
An individual who is high in ________ is pragmatic, maintains emotional distance, and believes that ends can justify means.
Machiavellianism
According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.
power
In which stage of group development does the group focus its attention on wrapping up activities instead of task performance?
Adjourning
Which team refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance?
Self-managed teams
The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________ ___________.
organizational commitment
If you like yourself, then you would be described as having high ________ ________.
self-esteem
________ theory says that behavior is a function of its consequences.
Reinforcement
Groups that are determined by the organization chart and composed of individuals who report directly to a given manager are called ________ ________.
command groups
The ________ view of conflict management argues that some conflict is absolutely necessary for effective organizational performance.
interactionist
________ _________ is a performance measure of both the efficiency and effectiveness of employees.
Employee productivity
________-_________ is a personality trait that measures an individual's ability to adjust his or her behavior according to external situational factors.
Self-monitoring
In Maslow's hierarchy of needs theory, ________ needs form the lowest or foundational step in the hierarchy.
physiological
Which personality trait is negatively related to group productivity and morale?
Unconventionality
Which stage in group development involves defining the group's structure and leadership?
forming
________ is defined as the failure to report to work.
Absenteeism
According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________-__________ needs.
self-actualization
The way tasks are combined to form complete jobs is referred to as ________ _________.
job design
The acceptable standards or expectations that are shared by a group's members are referred to as ________.
norms
The ________ stage in the group development process is complete when members begin to think of themselves as part of a group.
forming