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Value Chain Analysis
Business Processes
Five Forces Model
Basic Supply Chain Activities
Miscellaneous
100
This business process provides customer support after the sale of goods and services.
What is service?
100
This department includes creating a campaign or checking inventory.
What is Marketing?
100
The power of customers to drive prices down.
What is Buyer Power (purchasing power)?
100
This activity builds relationships with suppliers to procure raw materials.
What is Sourcing?
100
A cost that makes customers reluctant to switch to another product or service.
What is Switching Cost?
200
This business process promotes, prices, and sells products to customers.
What is Marketing and Sales?
200
This department places orders, notifies production, and checks credit.
What is Sales?
200
The power of competitors to enter a market.
What is Threat of New Entrants?
200
This activity plans for transportation of goods to customers.
What is Delivering?
200
Who's Five Forces Model analyzes competitive forces within a company's operating environment?
Who is Michael Porter (Porter's 5 Forces Model)?
300
This business process distributes goods and services to customers.
What is Outbound Logistics?
300
This department manufactures the goods.
What is Operations Management?
300
The power of suppliers to drive the prices of materials up.
What is Supplier Power?
300
This activity prepares to manage all of the required resources in order to meet the demand.
What is Planning?
300
A standardized set of activities that accomplish a specific task.
What is a Business Process?
400
This business process transforms raw materials or inputs into goods and services.
What is Operations?
400
This department is responsible for the delivery of goods and bills the customer.
What is Accounting and Finance?
400
The power of consumers to purchase alternatives.
What is Threat of Substitute Products (or Services)?
400
This activity supports customers and product returns.
What is Returning?
400
Creating financial statements should take place in this department of a business.
What is Accounting and Finance?
500
This business process acquires raw materials and resources and distributes to manufacturing as required.
What is Inbound Logistics?
500
This department supports the customer with purchases.
What is Customer Service?
500
The power of competitors.
What is Rivalry among Existing Competitors?
500
This activity manufactures products and crates production schedules.
What is Making?
500
The three phases of Customer Relationship Management.
What are Reporting, Analyzing, and Predicting?