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Chapter 4
Chapter 4
Chapter 5
Chapter 6
Potpourri
100
This means to avoid the use of redundant phrases
What is to be concise
100
To correct spelling, grammar, punctuation, names and numbers, and format
What is Proofreading.
100
You should always do this at the bottom of an email.
What is write your name.
100
Opening and closing of message.
What are what the reader is likely to read first.
100
Kola
What is Mrs. Macke's puppy's name
200
Repeat again, New beginning, and true facts are all examples of this.
What is a a redundant expression
200
Something that is essential in business writing to save money by saving reading time.
What is writing concise messages.
200
Information presented is easy to read and comprehend is known by this term.
What is high skim value.
200
This can be a smart business strategy to handle customers who complain.
What is writing letters of appreciation
200
April 8, 2012
What is Easter Sunday
300
You cannot eliminate all of these when writing.
What is the use of fillers
300
This is specialized terminology that individuals in a specific profession or field use
What is Jargon.
300
E-mail and memos are standard forms of internal communication that follow this
What is they have similar structure and formatting.
300
A permanent record is required, confidentialluy is essential and formality and sensitivity are desired
What is when a business letter is necessary.
300
20 hours
What is how many hours a week you are in school
400
This delays the the reader from reaching the meaning of the sentence.
What is a long lead-in.
400
In the near future is an example of this.
What is a flabby expression.
400
Exchanged electronically through e-mail, instant messaging, text messaging, podcasts, blogs, and wikis.
What is different ways to communicate in the workplace.
400
This generally refers in abbreviated form to previous correspondence and/or summarizes a message
What is the Subject Line
400
Accounting
What is the name of your next MOD
500
Last but not least is an example of this.
What is a cliche.
500
These are the five techniques that improve the readability of written messages.
What is white space, margins, typefaces, numbered and bulleted lists and headings.
500
No blanket copies or spam, use identifying labels, avoid writing in all capital letters, do not forward without permission, don't automatically return the sender's message, design your message to enhance readability.
What are rules of email etiquette.
500
Rectify the wrong, regain the confidence of the customer and promote future business and goodwill.
What is the three goals of an adjustment letter.
500
12 days
What is how many days are left in Mod 170