Rules that may cover, promptness, courtesy, breaks, interruptions etc.
What do some of the rules cover?
pg. 221
100
the types of labor cost
What are wages, salary and benefits part of?
pg. 231
200
_____ is the foundation for developing standard operating procedures. This is the first step in the ____, which is called a ______. The second step is the develop a ___________.
What do Task Analysis, Task List and Task Breakdown have in common?
pg. 186
200
the responsibility to keep a meeting focused on moving towards its objectives.
What are some of the responsibilities of the facilitator?
pg. 219
200
mandatory benefits required by federal and state law
Are the benefits, unemployment insurance, social security, medicare, and workers' compensation required?
pg. 232
300
The most common types of restaurant and food service emergencies.
What are Fires, Foodborne Illness, Armed Robbery, Gas Leak, Terrorist Attack, and Natural Disaster most commonly known for?
pg. 203
300
the order of the meeting process
What are the plan meeting, conduct meeting, complete meeting assignments and gather materials to plan for next meeting part of?
pg. 215
300
Typical compensation control process
What are the Analyze factors, Establish standards and procedures, Train staff, Monitor employee performance, take appropriate action, and monitor factors part of?
pg. 240
400
1. Define the problem
2. Determine the cause
3. Determine and analyze solution alternatives
4. Select the best solution
5. Develop an action plan
6. Implement the action plan
7. Evaluate results of the action plan
8. Document for future references
What are these actions?
What are the steps of the Problem Solving Model?
pg. 191
400
Information, problem-solving, brainstorming, and action meetings
What are the four types of meetings?
pg. 212 & 213
400
Factors affecting pay ranges
What are the Controllable costs, revenue levels, payroll standards etc., are part of?
pg. 237
500
The unusual changes in menu, unusual events, employee or customer accidents, reports etc.
What are the uses of a manager's daily log?
500
set of rules for conducting meetings in an organized way that allows everyone to be heard and to make decisions without confusion.
What is Robert's Rules of Order?
pg. 212
500
The four factors; Current rate, job performance, accomplishments, and business goals.
What are the factors to consider in merit increases?