Show:
Conflict Management Styles
Types/Causes of Conflict
Vocabulary
Listening
Non-verbal communication
100
The management style where people ignore disagreements.
What is avoidance?
100
Differences in -culture -power -influence -personality
What are causes of conflict?
100
The illusion of agreement.
What is groupthink?
100
True or False, listening is a skill that can be improved with practice?
What is... True.
100
True or false: is surprise a secondary emotion?
False. Happiness, anger, surprise, sadness, disgust, and fear are all primary emotions.
200
The management style that has a high concern for others and low concern for self.
What is accommodation?
200
-All conflict can be resolved -Conflict should be avoided -All conflict occurs because people do not understand one another
What is a misconception about conflict?
200
Describe 2 major barriers to effective listening:
1. Prejudging the communicator or the communication. 2. Rehearsing a response.
200
How much of how we communicate is nonverbal?
65% of how we communicate is nonverbal.
300
When people stress winning a conflict.
What is competition?
300
This occurs when individuals agree but because of poor communication believe they will disagree.
What is pseudo-conflict?
300
The person who seems to be a central figure in routinely having negative things to say about the leader's ideas or other group member's suggestions.
What is central negative?
300
Describe 3 "word barriers", what they are, and how to avoid them.
What is... Barrier Approach 1) Bypassing use specific language. 2) Allness statements don't overgeneralize. 3) Fact-inference confusion clarify and analyze.
300
True or false: nonverbal messages are visually more believable than verbal messages?
True
400
A style that attempts to find a middle ground.
What is compromise?
400
This occurs when two peoples goals or ideas are mutually exclusive or incompatible.
What is simple conflict?
400
Define small group ecology.
Small group ecology examines the consistent way in which people arrange themselves in small groups.
400
Identify 4 listening styles:
What is ... 1) People-oriented listeners 2) Action-oriented listeners 3) Content-oriented listeners 4) Time-oriented listeners
400
There are five major types of non-verbal behavior: emblems, illustrators, affect displays, regulators, and adapters. Describe what three of these are.
emblem- nonverbal cue that has a specific verbal counterpart shared by all group members. illustrator- nonverbal messages that add meaning to accompanying verbal messages. affect display- communicates emotion. regulator- help a group control the flow of communication. adapter- satisfy personal needs and help people adapt to their immediate environment.
500
A style that views conflict as a problem to be solved rather than as a game.
What is collaboration?
500
This occurs when individuals become defensive about their positions because they think they are being personally attacked.
What is ego-conflict?
500
Describe perception checking.
The skill of asking someone whether your interpretation of his or her unspoken (nonverbal) message is accurate.
500
Name the 6 active listening steps:
What is ... 1) Stop 2) Look 3) Listen 4) Ask appropriate questions 5) Paraphrase content 6) Paraphrase feelings
500
Proxemics is the study of how close or far away we choose to be to other people and objects. What are the four spatial zones used by people in Western cultures?
1. intimate zone: 0 to 1 1/2 feet, most personal conversations. 2. personal zone: 1 1/2 to 4 feet, most conversations with family and friends. 3. social zone: 4 to 12 feet, most group interactions occur here, as well as meetings with colleagues. public zone: 12 feet and beyond, teachers and public speakers interact here.