Office Visits
Exam rooms should not face ___ or be ___ when the physician enters the exam room.
What is door & visible?
Never leave a patients chart in this room while waiting for the doctor.
What is exam?
A pleasing voice is developed by using this.
What is Clarity?
Active listening involves these 4 things.
What is:
Listening
Restatement
Reflection
Clarification
For these reasons an office uses an answering service.
What is after hours or away from the desk?
When answering the telephone, you should always....
What is smile?
For legal reasons, this needs to occur if a patient fails to show up for their appointment.
The advantage of wave scheduling is this.
What is short term flexibility?
When ending a call, it's best to let the patient do this first.
What is hang up?
When a doctor is out of town, you tell the patient the doctor is unavailable for this reason.
What is security?
Cell phones are this type of communication.
What is: two-way communication?
Telephone records should be kept for this long.
What is Same period of statue of limitations in state?
East coast time is this many hours ahead of west coast time.
What is 3 hours?
An angry patient may calm down if you speak like this.
What is speaking in a Low Tone of Voice?
Inventory of emergency supplies should be conducted how often.
What is monthly?
An EHR system can help with appointment show rates in this way.
What is: Initiate reminders and confirmation calls to the patient.
A correction in an electronic health record is made this way.
What is: The incorrect entry is corrected and the original entry is hidden from view, but is still retrievable?
List the reasons a patient would fail to show up for an appointment.
What is
-money
-denial of condition
-forgot
Patients in the waiting room should not wait more than this amount of minutes.
What is 10-15 minutes?
This type of office equipment depreciates over 5 years.
What is: Computers, copiers, calculators?
Indirect filing is.....
What is Numeric filing?
A physician must _____ and provide a copy of his ____ number to order _____ medications.
What is:
Register
DEA Registration
controlled substances or narcotic
In an appointment book, this type of entry should have a special notation.
What is surgery?
A habitually late patient should be given this appointment.
What is the last appointment?
In the acronym SOAPER, the E stands for this.
What is Education?