Telephone calls
When answering the phone you should always?
SMILE! :)
Habitually late patients should be given the _____ appointment.
Last appointment
Never leave a patients chart in the ________, while waiting for the doctor.
Exam room
Define Indirect filing
A filing system in which an intermediary source of reference must be consulted to locate specific files.
EX) Numeric filing: Need to get a patients account number to file.
What does the E stand for in SOAPER?
Education
A pleasing voice is developed by using......
Clarity
In the appointment book which type of entry should have a special notation?
No shows
The exam room table should NOT face the____ or be ______ when the physician enters the exam room.
-Door
-Exposed
What are the different ways of organizing a medical record?
Alphabetic by name, numeric, subject, color coding.
Active listening involves?
listening to patients message, interpret message, restate message, make sure you receive intended message.
When ending a call it's best to let the patient ______ first.
hang up
For legal reasons, what needs to occur if a patient fails to show up for their appointment?
Needs to be documented in the patients health record and appointment schedule
Why do you tell a patient that the doctor is unavailable, instead of out of town?
For security reasons
How is a correction made in the EHR?
Addendum
Surprise its a two in one!
Inventory of emergency supplies should be done when?
What type of office equipment depreciates over 5 years?
-Monthly
-Computer hardware, calculators, and copiers.
A cell phone is good for what type of communication?
Two way communication
What reasons should a patient fail to appear to their appointment?
-Some forget
-A patient that is pressured for payment
-They are in denial of their condition
How long should the office keep medical records on a minor?
3 years after they turn 18 (21 years old)
The best way to attest that documentation is true and correct at the time written and be admissible in court is make sure there is ______ at the end of the documentation by the person who dictated or wrote the entry.
Initial
An angry patient may calm down if you speak how?
Lower his/her tone of voice and volume of speech may force the angry caller to do the same.
How long should you keep a telephone record for?
It is retained for the same amount of time that the statue of limitations runs for the medical professional liabilities cases.
Advantages of wave scheduling
Attempts to create short term flexibility within each hour; schedules 3 people at a time, takes each person in order of arrival; if one is late it doesn't disrupt the entire schedule
A physician must ______ and provide a copy of his ________ number to order ______ medications.
-Authorized order
-DEA (Drug Enforcement Administration)
-Narcotics
What is the best indication that what is documented in a patients medical chart is true and correct?
Initial & Date
How can the EHR system help with appointment show rates?
Appointment reminder & confirmation