It is the acceptance of the message by the receiver... to get your message across.
What is the goal of communication?
100
Giving and receiving feedback
Choosing the right words
Paraphrasing to understand a point
Learn how to ask questions
Name conversation techniques for effective communication:
100
open questions
_____________: these types are good for...
-Developing an open conversation
-Finding our more detail
-Finding out the other person's opinion
100
I, you
Choose your words: Use the word “__”, instead of “___” as much as possible. This way the listener doesn’t feel blamed for the problem.
100
sit up straight, smile, hold your hands open, nod your head as you talk.
Give examples of positive body language:
200
It’s the process of exchanging information or ideas, as well as transmitting our wishes, thoughts and emotions.
What is communication?
200
the process in which an outside opinion is given with the intention of modifying a behavior.
What is feedback?
200
closed questions
___________:these types of questions are good for...
-Checking your understanding
-Concluding a discussion or making a decision
200
How people use their bodies to communicate and send messages without talking.
What is body language?
200
hearing
Complete the quote by Peter Drucker. "The most important thing in communication is ___________"
300
Effective communication is about transferring your message to other people clearly and precisely.
What is effective communication?
300
-Be specific, stick to facts and focus on what is changeable.
-Give examples to clarify.
-Try to build trust and reinforce strengths.
Ideas to give feedback:
300
Funnel
_________ questioning starts with general questions, in order to comes to a point in each answer, then more detail is asked at each level. They are extra information
300
The communication process.
What can body language affect?
300
body language
how you stand, sit, use your arms or shape your face. are examples of:
400
the sender, the message, the channel and the receiver.
What four things are involved in transferring a message?
400
Refrasing
___________ is used to prevent misunderstandings, because:
-It lets a person know that he or she has been heard.
-It lets the speaker know if he was correctly understood by the listener.
400
Rhetorical
____________ questions aren't really questions at all, in that they don't expect an answer. They're really just statements phrased in question form.
-They are used to engage the listener.
-To make it easier for people to agree on them
400
cross of arms
Examples of body language that states:
Don’t talk to me!
I don’t trust you.
You have to convince me!
400
cross your arms, yawn, point at your listener, stare.
Give examples of negative body language:
500
Television, printed media (newspapers, magazines), radio, advertising, etc.
Name examples of controlled media.
500
closed, open
Type of questions:
-A _________ question usually receives a single word or very short answer.
-_______ questions receive longer answers.
500
funnel questions
What ages were the kids?
Is an example of ________questions
500
smile
when you ________ you are communicating that:
It’s safe to talk to me.
I’m friendly.
I'm in a good mood.
500
7%, 93%
when communicating:
__% are verbal words
__% nonverbal communication