Customer Service
Basics
100

Working in a well organized and competent

Efficient

100

Having insight and good judgement

Understanding

200

A pleased, kind or amused facial expression

Smile

200

Competent, skillful or assured in your expertise

Professional
300

A pleased, kind or amused facial expression

Caring 

300

The ability to understand and share the feelings of another

Empathy

400

Useful, valuable

Helpful

400

Displaying kindness and concern for others

Caring

500

Continuing of an action or task to it's conclusion

Follow-Through

500

Reacting quickly and positively

Responsive