Bankruptcy
A federal court process to eliminate debt or repay them under the protection
What is bankruptcy?
We cease collections efforts on these accounts ______
What is immediately?
A question of truth or a demonstration of doubt
What is Dispute?
Continuing collections on fraud accounts may lead to
What is a lawsuit?
Upon receiving notification that a customer has filed for bankruptcy protection, collection efforts must ____
What is cease?
a communication to prohibit a person or company from continuing a particular course of action
What is Cease and Desist?
One of the three types of disputes
What is Billing Inquiry
OR
What is Claims Paid in Full
OR
What is Questions the balance in full being due
Most common type of Fraud
What is identity theft?
You may speak with me when a customer files for bankruptcy
Who is Attorney?
When a cease call is requested, we flag the number/s as
What is exclamation (!)?
A dispute may be upgraded to this when not handled properly
What is complaint?
In cases of fraud flag customer's number and
What is address?
The most common type of bankruptcy.
What is Liquidation?
Change account status to ________ when these requests are made
Cease and Desists
With this type of dispute customers may ask, "how did my balance get so high?"
What is billing inquiry?
Customers are given one of these when a fraud claim is filed with government authority.
What is a complaint number?
Statutory order effective upon the filing of bankruptcy, which protects debtors and prohibits actions by creditors
What is Automatic Stay?
When a customer states they do not want calls from an organization, we as a collection agency, must stop calling the consumer and may only communicate with that consumer writing if specified.
What is a Cease Calls?
In the Dispute Info Window "How Disputed" will be updated to _____ when a letter was sent.
What is written?
This type of fraud is a material omission or misrepresentation of fact
What is Partial Fraud