Show:
Getting to Know You
Program Overview
Rejection Reasons
Customer Service
Program Website
100

Paints on Leaves

Miranda

100

True or False: Existing 200 amp panels that need more room for breakers are covered under the CRH Rebate Program

True

100

Applicant applied for Medi-Cal Income Verified, they did not submit the Notice Of Action. What is the most Appropriate rejection reason to select? 

Notice of Action Required

100
True or False : Applicants may submit required docs via email

False

100
What is the CRH Program URL? 

http://EVHome.sce.Com 

200

Collects radioactive Things

Lyndsey

200

The Disadvantaged Communities rebate is up to what dollar amount? 

The DAC rebate is UP to $2,100. Outlet only is 500 

200

The Applicants Identification does not match the requested installation address and they are not the SCE Bill Holder. Which rejection Reason would you select when rejecting this document? 

Need Utility Bill 

200
What is the best way to guide an applicant to Next Steps? 

Send an Email or Provide Link to Next Steps on Youtube

200

Where do Applicants Go to find the list of In Network Contractors by County?

Find A Contractor

300

Use to work on Catalina Island... Not the wine mixer ;) 

Matthew

300

Name 3 of the Acceptable Public Assistance Programs for the Income Based CE applications 

Supplemental Security Income (SSI)

  • Low Income Home Energy Assistance Program (LIHEAP)

  • Medi-Cal (income-qualified Medi-Cal only)

  • Medi-Cal for Families Program (Healthy Families A&B)

  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

  • Bureau of Indian Affairs General Assistance

  • CalFresh/SNAP (food stamps)

  • CalWorks (TANF)/tribal TANF

  • Drive Clean in the San Joaquin Replace Program

  • GRID Alternatives prequalification

  • Head Start Income Eligible (tribal only)

300

The Applicant submitted a 4506-C form for 2 adults however the Household Summary states there are 4 members of the household over the age of 18. What rejection reason would you select? 

Missing Party per HHS

300

True or False Expediting Apps is okay if the customer seems grumpy 

False 

300

Where would a prospective Contractor go to begin the enrollment process? 

Contractors tab
Also Acceptable the Resources Tab to view the Contractor Enrollment Workflow PDF that directs the contractor to Monday.com in addition to our Contractors Tab

400

Thinks philosophy is cool 

Dakota

400

What are the only acceptable required License Types we accept for the CRH Contractor enrollment Program? 

Must hold an active CSLB-C10 or General B license

400

Applicant submitted a Verification of Social Security Income As PAPP

Not Supplement 

400

If an applicant wants to change contractors what is the best way to do so ...

They must email in requesting a Cancellation and reapply
Remind them not to give the PQID to anyone until they have selected a contractor

400

Where can prospects find a detailed walk thru of the Meter Spot Process 

Meter Spot Inspection Guide on Resources

500

Thinks English is the bees knees

Melody


500
Which utility company must be the applicants Electric Company in order to participate in the Rebate Program?

Southern California Edison

500

Applicant Did not Supply post install photos of Main electrical Panel before removal

Missing Pre Panel Photo

500

What is the Golden Rule of Customer Service?

Treat the interaction how you want to be treated but do not let the customer suck your time away. 

500

True or False: When logging into the website for the first time, you can use the same login credentials as your SCE Utility Account

False