Charge Stabilization
More Money = ???
More Mission
What tool does HB use to document what charges should be expected where?
CDM (charge description master)
Name 2 long term impacts to charging?
Average Daily Revenue/Charges
Transparency & Accountability
Quicker turnaround in identifying problem areas and/or working accounts from workqueues
Who leads charge stabilization calls?
CDM team and PB and HB Epic teams.
What tool does PB use to document what charges should be expected where?
CGT (charge generation tracker)
Name 2 short term impacts to charging?
Average Daily Revenue/Charges
Missed Revenue
Payment Delays
What are the 2 main reports used for charge stabilization?
Revenue Guardian Notes Report
Revenue Guardian Encounter Report
What Testing effort ensures that charges are able to be triggered and correctly?
Volume Charge Testing?
•A ticket comes in and a provider isn’t able to select a procedure that they normally perform, which app does the ticket get sent to? (Billing/Clinical)
What is the tool PB and HB teams refresh on a daily basis to track charge stabilization?
Charge Stabilization Tracker
Who owns the success of Charging at go-live?
Everyone!
•There have been no charges triggered from OAK PARK AMG FAMILY MEDICINE department and it’s been 1 week since go-live. Which teams are responsible for root cause analysis and resolution?
Ambulatory and PB
How many tiers of charge stabilization sign-off are there?
4
Who owns the success of charge capture workflow training?
Clinical Teams
Providers Smith, Johnson, and Jones are 50% below expected revenue because they have not signed their encounters. Who is ultimately responsible for ensuring this gap is bridged.
Tricky question! PB, HB, managers, and clinicals are responsible for helping to find out the why. However, their managers are ultimately responsible for ensuring these providers sign their encounters.