CX Terms
This program is often offered to clients that routinely discharge from IOP.
What is Alumni?
This is another name for a client's designated group.
What is cohort?
OR
What is group assignment?
This is the duration of our program, on average.
What is 9-12 weeks?
This massive stone structure in Egypt is one of the Seven Wonders of the Ancient World, and it still stands as a symbol of ancient Egyptian civilization.
What is the Great Pyramid of Giza?
This invention, created by Alexander Graham Bell in 1876, revolutionized communication by allowing people to talk to each other over long distances.
What is the telephone?
This is often something requested when clients want additional time with Charlie Health.
What is a discharge extension?
This is a solution CXS may offer if a client feels they're not in a best group for them.
What is a group reassignment?
OR
What is a group change?
This is the number of hours each client is to spend in group.
What is 9 hours?
This American landmark, located in South Dakota, features the faces of four U.S. presidents carved into the granite of the Black Hills.
What is Mount Rushmore?
This iconic invention, introduced in 1963 by Martin Cooper, transformed communication by enabling people to make calls without being tethered to a landline.
What is the cellphone?
This is the name of the specialist that reviews a client's insurance authorization.
What is UR?
or
What is a Utilization Review Specialist?
We may recommend this group type for clients that are looking for a more skills-based approach to group.
What is DBT?
What is family therapy?
This ancient stone circle in Wiltshire, England, dates back to around 3000 BC and remains a mystery as to how it was built.
What is Stonehenge?
This invention, first patented by Elisha Otis in 1852, revolutionized urban architecture by allowing people to safely travel to upper floors of buildings.
What is the elevator?
What is the survey?
OR
What is the after-call survey?
We may recommend this group type for clients that are looking for a more process-focused approach to group.
What is CFT/CBT?
This is the name of a client's first group session and serves as an introduction to our program.
What is NCO?
OR
What is New Client Orientation?
Located in the heart of London, this clock tower is part of the Palace of Westminster and is often incorrectly referred to as Big Ben.
What is Elizabeth Tower?
This invention, developed by Ruth Wakefield in the 1930s, became one of the most beloved American snacks and led to the creation of the Toll House brand.
What is the chocolate chip cookie?
This document allows the sharing of a client's information to another individual or party. (ex: outside providers, employers, schools, etc)
What is an ROI?
This is a type of case CXS will submit when a client's group experience needs to be reviewed by leadership.
What is an internal review case?
This is a letter we may provide to clients that acknowledges they are in our program.
What is a verification of treatment letter?
This ancient Incan city, located in the Andes Mountains of Peru, is often referred to as the "Lost City of the Incas."
What is Machu Picchu?
This invention, developed by Robert Hooke in the 1660s, played a pivotal role in the development of microscopy and the study of cells.
What is the microscope?