PB Exploration
What are the 2 steps in Exploration Phase?
What is prospecting and qualify
What are the 3 steps in the Exploration Phase
What is Discovery, Education and Objection Handling
What is engaging and supporting an account/RS by providing personalized and intentional follow-up that is aligned to the account’s goals, pain points, and needs.
What is Growth Stage
What 2 tracks does our SUD program offer?
What is absinent based and harm-reduction
Who is our newest team member
Who is Emma
What are the 2 things we are looking for when prospecting?
What is
1. Identifying high-potential accounts
2. Setting the stage to build meaningful relationship
What does the acronym KNOW stand for?
What are the 5 Steps of Growth?
What is the youngest age our SUD program can treat?
What is 15 years old.
Who on our team had a career in Digital Solutions for 8 years??
Who is Luke Nimmo
What Tier would you rank this account?
Outpatient Practice
4 providers
Accepts all insurances
Mainly sees adults w/ personality disorders
less 3 opps in the last 3 months
What is Tier 3/4
State a question you would ask a Discharge Planner for each letter in the KNOW acronym
N/A
While in Growth stage, you are trying to understand the RS's challenges, what is an open-ended question you can ask the RS to better understand their pain points/priorities?
Example: What is - What are the biggest challenges related to [patient care, aftercare planning, etc.] you are seeing right now?
Our SUD screening ensures client safety and treatment readiness. Referral to detox or higher level of care (HLOC) is considered based on:
What is High Risk Use Patterns,Withdrawals, and repeated difficulty controlling use
What is the name of Sydney's baby?
Who is Scotland <3
You're having an initial phone call with a manager, based on this scenario, what would be a good follow up question to qualify account?
"We’ve been seeing a growing number of adolescents with severe behavioral health needs, and while we’re able to manage some cases, there are others that require more intensive or specialized care that we just can’t provide."
N/a
Why is effective education important?
What is
1. Mutual Understanding
2. Collaborative Experience
3. Establishes Credibility & Trust
4. Drives Long-Term Value
Why is Growth important?
Growth ensures organizations and contacts are happy with CH’s service, creating long-lasting partnerships and getting more clients into care.
What 2 forms of MAT do we offer?
What is Naltrexone & Suboxone
Who our team managed a Twitter, Facebook and Instagram accounts for Miami University's Women's Soccer Program in their 2014/2015 season. They filmed & attended practice and games, and wrote feature articles.
Who is Regan Colaner
When prospecting, what is a good pre-discovery question to ask a gatekeeper?
N/A
In the education phase, what are the 6 steps of the acronym TAILOR ?
What is
1. Translate Discovery
2. Articulate CH Core Program
3. Illustrate Targeted Features
4. Leverage Outcomes
5. Offer New Perspective
6. Reflective Questioning
List the 5 Commitment Steps
What is TEMPO
1. Takeaways
2. Enablement
3. Micro-commitment
4. Personal Connection
5. Ongoing Partnership
What percent reduction in drinks per month do our outcomes reports convey?
What is 80%.