Mailed Payments
What system do we use to verify if a check was received?
HSBC
What is needed in order to take a payment?
routing and account number
When someone makes a website payment, what payment system does it go thru?
Citi
Can we take a credit card?
No.
What does WUQC stand for?
Western Union Quick Collect
What happens to excess funds?
applied to future payments
For a customer to set up Autocheque, what documents do we need in order to start the process?
voided check or deposit/bank slip
What do you do when you get a late stage account?
plz just transfer the call. click the button!
What payment method do we accept for IVR?
checking or savings
i'll also take routing and account number
What type of funds does third party payment sites use?
cash
Roughly, how many days does it take for a mailed payment to be processed?
about 7-10 business days
How much is the fee for Autocheque?
$0.00
How many days does it take for a online payment to process?
2 business days
what's your ccms ident number?
:O
what's your agent id?
:D
what's your ccms ident AND agent id
:d
When can we setup ACH for active or discharged bankruptcy accounts?
never!
Can a customer set up recurring payments using a debit card?
nope
Can you take a payment on an repossession account status?
Never!!
Do we accept wire transfers?
How many times do we attempt to cash a check and when?
What are the 3 major ways we take payments?
1. mailed payments
2. ACH
3. online payments
2. one in the morning and one in the afternoon
What 2 requirements are needed to take a debit card?
What happens to excess funds on CheckFreePay payments?
automatically applied to future payments