Pricing
A Xumo Stream Box provides customers with cutting edge streaming technology with 250+ predownloaded apps, all for this MONTHLY price. (on service fee model)
What is $5.00?
These are the three mobile plans we offer.
What are By the Gig, Unlimited, and Unlimited Plus?
Name all SPP3 internet packages we offer.
What is SIA, INT100, Internet300, Ultra, GIG
Tying back a feature to a learned need, calling back to mind a prior discussion.
What is a Linking Statement?
Name at least 3 devices that support the STVA.
What are: Roku, Xbox1, Apple TV, Xumo, Android, Apple, Samsung Smart TV
Entertainment View provides 84 channels all for this price
What is $15?
This feature is exclusive to Unlimited Plus and allows customers to upgrade their devices with minimal upfront charges.
What is Upgrade Anytime?
Which TV package DOES NOT come with the RSNs( regional sports networks)?
What is TV Select Signature?
Acknowledging and Responding to what the customer called in for and offering to assist them with their request to Move the conversation forward.
What is ARM?
This product allows you to record up to 100 shows and then watch them on the go.
What is Cloud DVR Plus?
The standard monthly price for Advanced Wifi.
What is $7?
This is the cost of the activation fee, which is only waived for discounted (free) lines.
What is $20?
What is TV Choice and TV Stream
After closing the sale: this should include the services included in the order, the price with taxes and fees, the promotion length, the rate increase, 30 day MBG, and no contracts
What is the recap?
Name a Premium add on that includes an Ad-Free streaming app.
What are:
HBO + Max
Showtime + Paramount+
Starz
The standard monthly price for TV Stream.
What is $39.99 ($40)?
These monthly rates are the standard monthly prices for Unlimited and Unlimited Plus.
What are $29.99 for Unlimited and $39.99 for Unlimited Plus?
This free app gives a customer access to the channels included in their Spectrum video package. All Video packages qualify!
What is the Spectrum TV App? (STVA)
Uncovering the customer's needs by asking open ended questions: Who? What? Where? When? Why?
What is discovery?
This is the total standard monthly rate for 1 DVR box.
What is $13.50 + $12.99 = $26.49
A restart cx is eligible for new cx promotions/pricing after _____ days
What is 30 days?
Acronym: BYOD
What is Bring Your Own Device?
ESPN+ comes included with which TV package?
If the customer declines the package you have presented, you do this to try to reposition the value of your offer.
Over come objections/Address hesitations
This is the definition of 5G.
What is the fifth generation of mobile technology?