Know Your Credit Union
What is the name of Chartway’s Charitable foundation
Chartway Promise Foundation
What is the Minimum Required to open a CD?
100 for minors, 500$ for adults
What Loan Is available specifically for team members?
Thrive Loan
POD
Payable on Death
What Chartway Credit Cards Have a rewards program/points?
Cash Back, Rewards, Business Rewards
Who is the CEO of Chartway
Brian Schools
in the prime share, what is the minimum Average Daily Balance that must be maintained for dividends?
100
There are 5 total attributes that make up a credit score and custom score, What is the lowest-weighted factor in calculating the custom score?
New Credit / Inquiries (5%)
CTR
Currency Transaction Report
This Report Must be Filed For cash Transactions over 10,000
What is the late fee for credit cards opened after January 15, 2020?
29$ or the amount due, whichever is less.
What was Chartway called before being called Chartway federal Credit Union
Naval Air Federal Credit Union
Three conditions must be met for a prime share to be considered inactive- What are they?
ADB of less than 200
No transactions for 12 months
No other Qualifying Products
Which of our loans do not use the custom score?
Equity Or Business Loans
CIP
Customer Identification Program
How is the minimum payment on a credit card determined?
2% of the balance or 20 dollars. Whichever is greater. Plus any unpaid prior minimum balance.
How many states does chartway currently serve through branches
3- Utah Virginia Texas
In our Money Market accounts, What is the lowest rate OR what is the highest rate offered?
0.6% sheeeesh
50k to 100k
MMP-4.15% (1,000,000+)
What Happens If the Credit Builder loan becomes Delinquent
Collections will pay it off with held funds on day 29, so it does not report as delinquent
FICEP
Financial Counseling Certification Program
What is the maximum number of transactions a member can complete with a Chartway credit card each day
15
What Year did Chartway change its name from Naval Air Federal Credit Union
1996
Other than the NO Penalty CD, there are 3 exceptions to the penalty for early CD closure- Name 2
Withdrawal following the death of a member
Withdrawals following determination of incompetence
in the event it is an IRA CD and it is within 7 days of opening
What are the 5 C’s of credit?
Character, Capacity, Capital, Collateral And Conditions
NPS
Net promoter score-
It’s a customer experience metric that measures how likely members are to recommend your organization to others.
In Quick Assist, If a card declined due to the reason “Consumer Control” What does this mean?
Authorization Declined- The member has their card locked in Online Banking