The one document that houses the majority of your historical information.
What is the property sales plan?
100
Chartwell's Policy for submitting AP batches for approval
What is weekly?
100
This is the computer application used to generate new hire and employee paperwork
What is Form Tool?
100
The two newest changes to the weekly forecast.
What are the notes text box and the totals at the bottom of the columns?
100
Used in the Hilton system as an acronym to measure guest satisfaction
What is S.A.L.T - Satisfaction and Loyalty Tracker
200
The cheat sheet to take on sales calls.
What is the Qualifying Information Checklist or QIC?
200
The last step before rolling over your daily in M3
What is match C/L, G/L, A/D balances to PMS report?
200
System used as a source of communication of guest issues and/or requests, inspections, vendor contacts, news and events, preventative maintenance tracking, etc.
What is Hotel Quore or Quore?
200
--34567 or MS3
What is the format for a 3 night LOS?
200
Launched on January 21, 2014, this system tracks customer service issues for Marriott
What is Guest Voice?
300
The common acronym for the group rooms control log and where it's located.
What is the GRC and SalesPro?
300
Normally a manager must sign off on payroll by this time.
What is 3CST on Monday?
300
This hotel executive's first hotel was in Cisco, TX after WWII and later became a worldwide hotel chain in 1946
Who is Conrad Hilton
300
The screen that you should review daily to see your rates in GRO.
What is the Business Analysis Dashboard?
300
Hilton's powerful tool that allows you to manage social media easily and effectively
What is Revinate?
400
Assures the customer that you have handled this type of business in the past.
What is the opening reinforcement statement?
400
You would pull this report to see if an employee has a vacation or PTO available before entering it into TimeSaver.
What is accrual summary report?
400
Recently introduced as a new benefit option, this program allows employees to direct deposit their paychecks into a custodial account that is accessible through a Visa Debit Card.
What is Skylight Prepaid Card
400
The new One Yield section that allows you to view market share, forecast and pace.
What is the Sales Strategy Presentation?
400
It's all about service! This top-notch service program is called "Our Refreshing Service" and is the heart of this hotel brand's customer service program.
What is Courtyard by Marriott?
500
This was the takeaway item from the 2013 GM conference Sales & Revenue presentation
What is the Group Qualifying Tool
500
This is the maximum turnaround time to supply AR audit backup.
What is 48 hours (2 working days)?
500
Score poorly on this matrix and you put your hotel in bad light with our franchise partners, owners and Chartwell Hospitality
What is Brand Quality Assurance Inspection
500
The most effective way to increase your ADR.
What is controlling and managing your mix?
500
The benchmark we use to compare our scores and see how we rate