A
How much cashback will a customer receive?
Customers will receive 1% of the total settled transaction amount
Can I point a card to a Chase Saver?
No. Cards can be pointed only to current accounts.
How many Chase Saver account can a customer open?
10
Customers then earn __ interest on the balance of their round up Account
Customers then earn 5% interest on the balance of their round up Account
Does Chase charge any fee when I use my card abroad?
We don’t charge fees when you use your card abroad and we'll apply the current Mastercard exchange rate to any purchases you make in the local currency.
What is the current interest rate for Chase Saver account?
3.30% AER
Customer is asking to cancel their recurring card payment to Netflix. What case will I create and where do I transfer it?
General case, to be transfered to "New Transactions Dispute Queue"
Can I make an international transfer to the US?
No, Chase accounts can’t be used to send or receive money internationally yet.
CASHBACK: What happens when I make a return on a transaction?
Chase UK will reserve the right to reclaim any rewards that was given in cases of returns, chargebacks, and other credits
What type of notification does our customer gets for sanctioned payments?
Push notification or SMS
What is the meaning of the card decline reason FNDI ?
Insufficient funds on card
Can I reinstate a cancelled Direct Debit?
Yes. If a Direct Debit has been cancelled within the last 2 months then contact us and we can reinstate the Direct Debit for you. If it has been longer than 2 months then you should contact the merchant to reinstate the Direct Debit with their bank.
Customer is moving to the US, can they keep using their Chase account there?
No our banks only operates in the UK. Although we come from the same family as Chase in the US, we at Chase in the UK are in fact a separate bank. So if you’re moving to the US and want to bank with Chase, you’ll need to open a new account with them.
If the transaction is £30, and the customer is asking for a partial refund of £10 do we transfer the dispute case to Banking operations?
No, EDB will handle disputes £25 and under.
How much money can I withdraw from my Chase Saver?
There is a daily limit of £25k to move money out the Bank (across all accounts). There is no limit to move money from an account to another.
What is my limit for card spend?
No actual limit other than available funds. Subject to normal payment checks
If I block my physical debit card, will the scheduled payments still go through?
Yes, your scheduled payments will still work. Your online payments and virtual card will remain safe and active even after you freeze your physical card.
What is Confirmation of Payee ?
Confirmation of Payee helps you make sure you’re sending money to the right person and account. You can check whether the name and account details you enter, match those of the account holder. That way, you can know you're paying who you intend to pay.
How long will it take for a refund to show up on my account?
Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.
What are the qualifications to open a Chase account?
What is my limit for Contactless single transaction limit and what is the rolling limit before chip and pin?
£100 / £300
I have frozen my card and/or card details within the Chase app. Will GPay still work?
Yes. GPay is not affected by card freeze.
If I close my Chase Saver account, what happens to the interest I have accumulated during the month?
When you close the Chase Saver account, you will get the interest paid you accrued during the month directly paid into the account, and the final balance plus the interest will be paid to the account of your choice.
What do I tell the customer if they have a sanctioned payment?
“We’re working on this transaction but unfortunately I can’t tell you right now whether it will be made. We screen all transactions to protect both the bank and our customers. We’ll be in touch as soon as we know more, I apologise for any inconvenience this may cause.”
If my STANDING ORDER/ SCHEDULE PAYMENT fails, do I have to reschedule it or is the process automatic?
If the payment fails due to insufficient funds our system will try to make a new payment in the afternoon at 2:30pm. If you still do not have enough funds at this time the payment will be cancelled and you will receive a notification.