Cell Phone Protection
Is the Cell Phone Protection benefit primary or secondary coverage?
Secondary
Is Diminishment of Value (DOV) payable under AR coverage?
No
The unintended separation from an item of personal property when its location is known, but recovery is impractical to complete
What is Involuntary and Accidental Parting?
What is the maximum benefit that we will pay out per item for the Extended Warranty benefit?
$10,000 per item
How long does the cardmember’s checked baggage need to be delayed to be eligible for the Baggage Delay Insurance benefit?
What is 6 hours
Are diagnostic fees covered under the Cell Phone Protection benefit?
Yes
Where is auto rental coverage available?
Coverage is available worldwide
How many days does the card member have to submit the requested documents before we deny their claim for not providing documents?
We do not deny claims if the card member does not provide documents in a timely fashion. They may provide the documents as soon as reasonably possible
Is it mandatory for card members to register items for Extended Warranty Coverage on the Claims Self-Service Portal
No, it is optional
Is medication a covered expense under Baggage Delay Insurance?
This benefit covers essential personal items that the Covered Traveler(s) may need when their baggage is delayed, such as toiletries, a change of clothes, and chargers for electronic devices (limit one per device).
Depending on the card, what is the maximum number of claims paid in a 12-month period?
2 claims or 3 claims depending on the card
What is the maximum amount per claim payable with Auto Rental Coverage?
Up to $60,000 or $75,000 depending on card type
Can we provide coverage for prescription glasses?
No, we cannot provide coverage for medical equipment
What is the maximum number of Months of coverage a card holder may have under the manufacturer warranty, in order for Chase to provide coverage?
CH's manufacturer warranty cannot exceed 36 months or 3 years.
If the original manufacturer’s U.S. repair warranty or a combination of the original manufacturer’s U.S. repair warranty, store provided warranty and a consumer purchased service contract exceeds three (3) years there would not be coverage under this benefit.
What is the deductible amount for the Emergency Medical and Dental benefit?
There is a $50 deductible for the Emergency Medical and Dental benefit.
What 3 card types has Cell Phone Protection?
Ink Business Preferred Credit Card
Ink Business Premier Credit Card
Chase Freedom Flex Credit Card
If CDW is mandatory, is the coverage provided Primary or Secondary to the CDW coverage provided by the Rental Agency?
Secondary
If the item was stolen from the delivery location, it is required that the card member file a claim with which company first?
With the common carrier or retailer
Do we provided coverage for rented or leased items?
No, rented or leased items are not covered
Are items the covered traveler inadvertently leaves behind on the plane covered under the Lost Luggage Reimbursement benefit?
No, per the guide to benefits they are not considered lost or stolen if inadvertently left behind
What are the deductible amounts/maximum amounts per claim for the Cell Phone Protection benefit
$50 or $100 deductible/$800 or $1000 max per claim depending on the card type.
Name 3 brands of cars that are not covered by Auto Rental.
Exotic car brands not covered include but are not limited to:
Aston Martin
Bentley
Bugatti
Ferrari
Koenigsegg
Lamborghini
Lotus
Maybach
McLaren
Pagani
Rolls Royce
How is a cardmember eligible for the Purchase Protection benefit?
When all or a portion of the cost of the eligible item is charged to the covered card and/or redeemable rewards are used
Does Extended Warranty provide coverage for stolen items?
No, extended warranty does not provide coverage for stolen items.
What type of items are covered under the Trip Delay Reimbursement benefit
Reasonable expenses include meals, lodging, toiletries, and medication.