Diagnostic Review
How long does a phone# have to hit to a customer to be a verified #?
What is 60 days?
If account comes in with 2 different queues, which queue would you work the account as?
What is the bolded queue?
What screen is used to manually enter notes/memos?
What is AAME?
If we do Saturday delivery for a card, we access UPS site and we enter which zip code?
What is 60121?
For a FRAPP, what do you update MMN to?
What is PWRISK*FRAPP?
How do you know if AU can be spoken with?
What is if established for at least 4 months?
What do we SF a BADA as if there is NO fraud?
What is Lost/Stolen?
Which screen in C3 would you want to access to update Card/Tier watches?
What is MPTI?
As an outbound specialist, what are the specific timeframes we can contact customer by phone?
What is 7AM-10PM in the customer time zone?
If ATO, you must update MMN field to what?
What is update to Password?
What should you look for to determine if an account is a True VIP Tier 1 account?
What is NORM, REGO, WTH, PVB?
When No Fraud Attempted, what radio button do you want to make sure you click?
What is Reset Auth Counter?
If you have to send a SF letter in C3 how long will the customer have to wait?
What is 5-7 business days?
What type of account do you leave the 1-800-852-8301 call back # for?
What is FUID?
ATO or FRAPP, for which one do you have to READ the SF disclosure to the customer?
What is FRAPP?
List at least 3 things besides merchant name, amount, and date that you look for in WFRD during your review.
What is POS Mode, DEC RS, AVS IND, CORA, CVI, NVI, Merchant description?
FPLC, FPZC, SMHC, T2VC, BADA, AGE9, FUID, and MBAG which queues can you NOT send letter/email?
What is FUID?
What screen is used to view balance transfers?
What is BT36?
What are 4 ways to provide SF disclosure?
What is verbally, email, VRU, or mail?
When SF'ing an account for ATO, what is the ID THEFT KIT letter?
What is CSO136?
If transactions the customer is attempting is not showing in FWI or C3, where should you look next?
What is VCAS (Verified by Visa)?
TWL5 clearance is not mandatory IF what?
What is if declined happened more than 24 hrs ago, implied during convo cm doesn't need to reattempt, or declined charged was already approved?
What screen should you access to send a letter in C3?
What is RCAC?
What are 5 things do wenever release to any caller?
What is CVV, DOB, Exp. date, MMN/Password, SSN?
For an ATO, how long will you place a CW21 on the NEW account?
What is 60 days?