Cash Controls
What are your drawer limits for top, and bottom Drawer?
5K for Top
20K for Bottom
Define Sole Control & Dual Control
Sole control is when an employee has full access to complete an activity.
Dual control is when two employees must be present to complete an activity
I am designed for clients who are new to credit. My approval odds can be increased if I open a case checking account and deposit of $250. However, this DOES NOT guarantee an approval. Who am I?
Chase Freedom Rise
What is EIV Enterprise Image Viewer (EIV)?
A single image viewer used by lines of business used to scan/store Internal and customer-facing documents.
What is the role of the opener and what is the role of an observer?
The opener enters the building, disarms, and displays the all clear signal.
The observer remains at a safe distance while ensuring that the exterior and interior is secure for the opener to perform their duties.
True or False: It is safe to transport cash across lobby during operating hours.
True. Branch employee must conceal cash in a non-transparent container; cash must not be visible from any angle (coin doesn't need to be concealed and can be transported across the lobby at any time)
Is a Custodian required to be present when an entity that is assigned to them is being audited?
No. However, entity must be audited in Dual Control.
I am an account design to teach children between the ages of 6-17 good money management habits.
Chase First Banking
What is the scan report?
It is a report that you print from the All-In-One-Printer that shows what items were scanned. It will show it the item successfully scanned, failed, or was sent for review.
How should you proceed if the "All Clear Signal" is displayed incorrectly?
Go to the Safe-haven, call 911 and call Global
It is okay to leave your bottom drawer unlocked while you are sitting at your workstation.
No. Second or reserve drawer must remain secured (with key removed) until access is needed to place or remove cash / coin
What is the role of the observer & what is the role of the performer?
Dual control performer who physically performs activity and processes.
Dual control observer who observes dual control performer access entity and verifies tasks are completed accurately without touching the entity contents or assisting with tasks.
This occurs when you don’t have enough money available in your checking account to cover a transaction. Whether your account has enough money to cover a transaction is determined during our nightly processing. What am I?
Overdraft Services
How should you scan multiple documents that individual bar codes?
Separately. Follow the scan instructions on the bottom of the page.
It is acceptable to let yourself out of the branch before or after normal branch hours?
Unacceptable.
The vault must be switched into Dual Control if the vault has quarterly average of "Blank" or more
$450,000
You inadvertently break dual control, how should you proceed?
STOP! Re-start the dual process.
I am a low-risk savings account with a fixed interest rate that holds your money for a set period of time. You earn a higher interest rate than a traditional savings account in exchange for agreeing not to withdraw the funds until the term, or maturity date, has ended. What am I?
Certificate of Deposit (CD)
Give me some examples of documents that do not require a coversheet when scanning to EIV?
Signature card, Wire Documents, Debit card Coverage?
It is required that when leaving the branch in the evening that you must leave in parties of two or more.
No. It is recommended, but not required.
Branch employees can transfer money between branches if a branch is running low on money.
No. Branch must contact Banker Support to request an Emergency shipment request.
When does the dual control process begin?
Dual control begins with the announcement of the activity being completed.
I am a free digital money coach that helps you set and prioritize your financial goals, track your progress, and create a personalized plan to achieve them
Wealth Plan
You scan a document and it shows successful on the "All-In-One" Printer. However, when you check the scan report, it shows that the item is "sent for review". Is there anything additional that needs to be done?
No. Item is being reviewed by a separate team to ensure the proper documentation was scanned. You may attempt to review in EIV, but no further actions need to be taken.
One Chase partners can be one of the two employees to secure an arm the branch at the end of the night.
Yes, but they cannot be issued keys or alarm codes. They can be the observer part of the two person closing team.